Account Engagement Manager

Crown Staffing is urgently hiring for an Account Engagement Manager.

Account Engagement Manager Job Details

Pay Rate : $85,000–$95,000 annually

Location : Lawrenceburg, IN

Account Engagement Manager Requirements/Qualifications

2–4 years of experience in client-facing support, account management, or client relationship management.

Experience managing multiple client accounts and service agreements.

Knowledge of Acumatica and ServiceMax platforms.

Understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Intermediate proficiency with Microsoft Office Suite.

Experience using cloud-based software and business management systems.

Strong interpersonal, verbal, and written communication skills.

Ability to build and maintain professional relationships with clients.

Experience coordinating with field operations and customer service teams.

Strong organizational and time-management skills.

Ability to manage multiple client accounts and competing priorities.

Experience tracking operational performance and service delivery expectations.

Strong analytical and problem-solving skills.

Ability to identify opportunities for process improvements.

Experience reviewing service agreements and contractual requirements.

Ability to communicate client expectations clearly to internal teams.

Strong attention to detail and commitment to service quality.

Ability to work independently and make informed business decisions.

Experience participating in client meetings and business reviews.

Ability to collaborate effectively with management and cross-functional teams.

Strong customer service skills and a commitment to client satisfaction.

About the Account Engagement Manager Role

As an Account Engagement Manager, your responsibilities will include:

Serve as the primary operational point of contact for multiple assigned clients.

Ensure successful service delivery according to established client requirements and agreements.

Follow client-specific playbooks to maintain consistent operational performance.

Participate in developing client playbooks for new accounts and service offerings.

Work closely with field operations management to understand client expectations.

Review client documentation, contractual terms, and service requirements.

Communicate client requirements to field operations management and customer care teams.

Oversee the successful implementation of client service agreements and projects.

Monitor ongoing service delivery to ensure compliance with established expectations.

Track operational performance against Service Level Agreements (SLAs).

Measure and evaluate Key Performance Indicators (KPIs).

Identify service gaps and recommend improvements to operational processes.

Develop and update internal procedures to improve efficiency and client satisfaction.

Assist with field resource planning to support client service needs.

Coordinate with internal departments to resolve operational concerns.

Maintain strong communication with assigned clients regarding service performance.

Participate in regular client business reviews and performance discussions.

Assist with preparing quotes for additional services and projects.

Support opportunities to expand services with existing and prospective clients.

Maintain accurate documentation of client requirements and operational expectations.

Collaborate with leadership to improve service delivery and account performance.

Address client concerns professionally and work toward effective resolutions.

Support the successful execution of business requirements and contractual obligations.

Complete additional account management and operational responsibilities as assigned.

Why Work With Our Client

Employees can expect:

Opportunities to manage multiple client accounts and develop professional relationships.

Hands-on experience overseeing service agreements and operational performance.

Opportunities to collaborate with field operations management and customer care teams.

Experience developing client-specific processes and service delivery strategies.

Opportunities to strengthen account management and business development skills.

Experience working with SLAs, KPIs, and operational performance measurements.

Opportunities to participate in client business reviews and service expansion projects.

A professional environment focused on operational excellence and client satisfaction.

Opportunities for professional growth and leadership development.

Why Work With Crown Staffing

Weekly pay

Direct deposit with pay card option

Health care package

Opportunities for permanent placement and career advancement

APPLY NOW!