IT Business Analyst

Your Opportunity as the Analyst, IS Business Analysis – Marketing Operations

The Analyst, IS Business Analysis - Marketing Operations serves as an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. This role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support.

Working under guidance, this role contributes to both project and run-model activities, helping ensure solutions are stable, supported, and aligned with business needs. The position requires strong communication, a customer service mindset, attention to detail, and a willingness to learn technical systems and business processes.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Support the Run Model

Support day-to-day operations of automations, integrations, and SaaS platforms

Participate in support activities including incident triage, ticket resolution, and business support requests

Follow established prioritization and escalation processes when handling support issues

Assist in maintaining service stability by identifying issues and escalating risks appropriately

Contribute to reducing recurring issues through documentation and continuous improvement

Maintain and update Standard Operating Procedures (SOPs) and knowledge base content

Assist with Requirements Gathering & Solution Delivery

Partner with senior analysts and stakeholders to gather and document business and functional requirements

Support creation of deliverables such as process flows, requirements documentation, and test cases

Help translate business needs into clearly defined requirements for technical teams

Participate in testing efforts, including executing test cases and documenting results

Assist with small enhancements or project workstreams under guidance

Support SaaS Platforms & Integrations

Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering, etc.

Work with technical team members to troubleshoot and resolve system issues

Assist in basic configuration, monitoring, and validation of integrations and automation workflows

Escalate complex issues to senior team members or vendors when appropriate

Learn platform capabilities, data flows, and integration dependencies

Drive Operational Excellence & Continuous Improvement

Identify opportunities to reduce complexity, standardize processes, and improve system reliability

Suggest improvements based on recurring support issues or inefficiencies

Contribute to automation and process optimization efforts where possible

Participate in retrospectives or team discussions to capture learnings and improve outcomes

Build Relationships & Learn the Business

Develop working relationships with business stakeholders and IS team members

Seek to understand business processes, systems, and data flows

Provide responsive, customer-focused support to end users

Actively seek guidance and feedback to improve performance and skills

What we are looking for:

Minimum Requirements:

Bachelor's degree, equivalent experience or specialized training in Information Technology

Experience analyzing business requirements and translating them into technical requirements

Demonstrated ability to learn new tools, systems, or technologies

Communicate clearly with both technical and non-technical audiences

Follow defined processes while identifying opportunities for improvement

Manage multiple tasks with direction and guidance

Troubleshoot basic issues and escalate appropriately

Work effectively in a team-oriented environment

Curious and eager to learn new systems, tools, and business processes

Strong customer service mindset with ownership of work

Detail-oriented and committed to delivering quality outputs

Proactive in asking questions and seeking guidance

Collaborative and values strong working relationships

Additional skills and experience that we think would make someone successful in this role (not required):

Experience working with data, systems or SaaS platforms

Experience with SnapLogic

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn®

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.