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About the job

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

PURPOSE

The Business Analyst is responsible for undertaking the methodical investigation, analysis, review and documentation of business functions and processes, the information used and the data on which the information is based. The Business Analyst identifies and defines requirements for the use of technology to improve the Fund’s processes and systems and quantify potential business benefits. This position also has primary responsibility for supporting the Fund’s contract intake process and related improvement initiatives designed to improve efficiency, accuracy, and operational effectiveness.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Facilitate individual and workgroup discussions to understand and analyze business issues and challenges

Analyze and document business processes, implementing low-code automation solutions where appropriate.

Document functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow.

Translate business requirements into appropriate technical specifications (using both traditional business requirements documentation and Agile user stories).

Balance technology and business considerations and communicate appropriately with both technology and business experts.

Partner with business and technical stakeholders to support the implementation of technology solutions, particularly as it pertains to the contract intake process.

Administer contract setup, maintenance, and QA to ensure accurate eligibility system processing.

Develop and maintain dashboards and reports to support operational decision-making.

Support the evaluation, recommendation, and adoption of automation and AI-enabled solutions to improve business processes and operational effectiveness.

Sets goals and achieve measurable results

Contributes ideas to plans and achieving department goals

Exemplifies the Fund’s BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion

Performs other duties as assigned within the scope of responsibilities and requirements of the job

Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge

Minimum of 3-5 years of direct experience in a business analyst role required

Demonstrable experience in the following skills: Facilitation

Interviewing

Negotiation

Written communication

Presentation

Technology Management

Excellent interpersonal skills and experience working with business and IT users at all levels, both individually and in groups

Possess an extensive knowledge of technology and business operations across multiple business sectors (preferably with a background in health care)

Experience analyzing and documenting complex business processes and identifying opportunities for process improvement and automation.

Experience with low-code/no-code platforms such as MS Power Platform or similar workflow automation tools.

Experience working with IT service management tools such as ServiceNow or similar applications.

Experience developing, analyzing, and reporting on performance metrics.

Ability to work on multiple tasks at any one time while maintaining high quality standards

Evidence of troubleshooting and solving problems in a highly technical customer focused service environment

Experience in multiple project methodologies (waterfall and agile) and tools (JIRA, MS Project, Kanban, etc.)

Self-starter with significant skill in relationship building

Education, Licenses, and Certifications

Bachelor's degree in IT or Business or related field or equivalent work experience required

Skills and Abilities

Intermediate level Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook

Manage competing deadlines and multiple projects in a fast-paced environment

Strong analytical, organization, and problem-solving skills.

Ability to facilitate productive discussions among stakeholders with differing priorities.

Salary range for this position: Salary $64,100 to $80,100. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday ~ Friday with potential for fully-remote work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Pension, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).