Field Operations Engineer - Pittsburgh, PA

Why join Seegrid?

Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

The Role:

As a Field Operations Engineer, you will play a key role in ensuring the smooth operation and maintenance of complex technical systems and equipment deployed at various customer sites. Your expertise will be essential in troubleshooting, diagnosing, and resolving dynamic technical issues promptly. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset.

The Field Engineer role is fully remote and may require up to 80% travel.

Key Responsibilities:

Possess an advanced understanding of electrical and mechanical troubleshooting

Provide technical support and maintenance services, diagnosing issues, and implementing corrective actions promptly

Partner with Seegrid Support, Engineering and Customer Success teams to provide the best possible resolution to customer concerns

Collaborate with engineering and product teams to provide feedback on performance and reliability

Coach customer staff on safety, operation and maintenance best practices

Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials

Remain prepared for customer service calls which most likely require travel on short notice

Take ownership of on-going skill development by engaging in regular product and software trainings

Adhere to safety standards to maintain a safe work environment

REQUIREMENTS AND EXPERIENCE:

Associates degree in electrical/mechanical technology, or at least 3 years of experience in complex machinery or industrial equipment

Ability to work long hours in noisy and busy environments

Ability to lift 50 pounds

Strong customer interface with commitment to customer satisfaction

Excellent communication and interpersonal skills

Ability to use software to diagnose issues

Strong work ethic and willingness to learn

Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required

Must be a highly responsible individual who can work independently and manage priorities

Experience using Linux

This position is based out of our headquarters in Pittsburgh, PA. We have been recognized regionally and nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.