AI use among administrative services managers is little observed so far. Measured exposure for administrative services managers: 0% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Position Purpose

The Administrative Director provides project management leadership and strategic thought within the Compliance Department. This role manages the compliance project portfolio—including audits, investigations, policy development and training campaigns, manage department’s annual work plan, timely delivery of audit plans to departments, executive and Board-ready presentations and follow-up communications on behalf of the VP. The position also oversees administrative obligations such as budgeting and supervision of an administrative assistant.

Key Responsibilities

Executive Support & Communication: Prepare high-quality, clear executive-ready presentations for internal and external stakeholders; perform follow-up communications on behalf of the VP regarding compliance projects and initiatives.

Compliance Project Portfolio Management: Oversee planning, execution, and monitoring of compliance projects, including audits, investigations, policy updates, and training campaigns; maintain a centralized portfolio dashboard to track progress, deadlines, and deliverables.

Administrative Oversight: Manage departmental budget, supervise administrative assistant, and manage efficient office communications and operations.

Policy & Training Coordination: Support development and dissemination of compliance policies; coordinate enterprise-wide compliance training campaigns and monitor completion rates.

Stakeholder Engagement: Collaborate with internal teams and external partners to ensure alignment of compliance initiatives; function as a liaison for cross-functional projects impacting compliance.

Project Management: Implement project governance, status reporting, issue tracking, including confirm deliverables, timeline and KPIs are defined. Manage multiple compliance projects, cross-functional teams and deliverables, external communications and anticipated deliverables

Required Qualifications

Education

Bachelor’s degree in business administration, healthcare management, or related field; Master’s preferred.

Experience

7 years of experience in compliance, administration, or project management roles.

Strong skills in executive communication, presentation development, and visual storytelling to create compelling content for digital media.

Familiarity with healthcare compliance regulations and best practices.

Knowledge of content management tools

Preferred experience in an academic medical center or large health system or provider organization

Core Competencies

Project Management

Executive Communication

Concise, impactful written communication to engage various audiences, including emails and education

Leadership & Team Management

Attention to Detail

Excellent time management and organizational skills

Deliverables: Infographics, slide decks, and reports

Technology and Tools

Strong understanding and utilization of AI, e.g., copilot, and similar tools

PowerPoint, advanced Excel, SharePoint, Teams, project tools, Visio, Canva

Key Performance Indicators (KPIs)

Presentation Quality: 100% of executive presentations delivered on time, with clarity, accuracy, and alignment to leadership standards.

Project Portfolio Management: ≥95% of compliance projects completed within scope, time; maintain real-time dashboard updates.

Training Campaign Completion: Achieve 100% compliance training completion across assigned campaigns; monitor and report monthly progress.

Follow-Up Efficiency: All VP follow-up communications executed within 48 hours of request; maintain log of completed actions.

Audit & Investigation Timeliness: Manage 100% of assigned audits and investigations within established timelines; provide summary reports to leadership.

Policy Management: Ensure annual review and update of 100% of compliance policies; track and report policy changes.

Stakeholder Engagement: Positive feedback from internal and external stakeholders on communication and responsiveness; quarterly engagement metrics reported.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.