Sportsbook Manager

• Responsible for the management and efficient operations of the Sports Book department. • Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations. • Responsible for the development and training of staff. • Assists in developing and meeting departmental budget. • Contributes to the selection, training, development and appraisal of staff. • Provides leadership to others through example and sharing of knowledge and skill. • Organizes and delegates assignments as assigned. • Role models the Service Standards interacting positively through relationships with customers and co-workers. • By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome • As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering • Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control • Mentor employees to help them become better ticket writers • Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors • Handle escalated customer complaints/issues as needed • Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations • Investigate and resolve customer complaints and issues.

• Ability to motivate, lead, and mentor staff members • Strong communication skills, both written and verbal • Professional appearance and demeanor • Self-starter attitude who shows initiative • Committed to delivering a high level of customer service • Must be able to stand for extended periods • Must be able to lift, pull, or push 25 lbs • Must be able to twist, bend, or reach with no significant boundaries • This position may be exposed to a smoke-filled environment • Ability to obtain a VA Lottery License

Salary Range = $70,000-80,000 annually