Business Systems Analyst

Overview

The Business Systems Analyst will support Suffolk’s construction technology portfolio, including Procore, Primavera P6, Autodesk, and related third-party applications. Working closely with business users and key functional stakeholders, this role will help ensure product health, process adherence, system reliability, and continuous improvement. The ideal candidate combines strong technical aptitude with practical experience in application support, troubleshooting, system configuration, integrations, data analysis, and testing. This individual should be self-directed, detail-oriented, and eager to learn and support an evolving technology portfolio while translating business needs into reliable, scalable solutions.

Responsibilities

Responsibilities:

Provide day to day support and troubleshooting of user and application issues.

Monitor product health, performance, adoption, and reliability, proactively addressing risks and service issues.

Analyze application data to identify trends, diagnose issues, and inform business decisions.

Drive continuous improvement by identifying and implementing enhancements to systems, processes, and user experiences.

Identify operational inefficiencies, conflicting business practices and integration issues, and participate in evaluation of alternative solutions.

Translate business requirements into scalable, sustainable technical solutions aligned with enterprise standards.

Configure and maintain application settings to support business processes, security, and operational requirements.

Monitor and troubleshoot system integrations to ensure reliable data exchange across platforms.

Develop and maintain IT playbook that clearly documents business processes and system configurations.

Participate with other IT and internal business partners in new product reviews, tests, and pilots.

Develop and execute testing plans to minimize production issues following the implementation of enhancements, changes, and upgrades.

Participate in the IT change management process to ensure products are effectively maintained, monitored, and supported as new functionality is deployed.

Develop business relationships and integrate activities with other IT colleagues to ensure successful implementation and support of projects.

Foster and maintain relationships with internal business partners and IT colleagues to meet expected customer service levels.

Qualifications

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Engineering, Construction Management, or related field is strongly preferred.

3+ years of professional experience supporting business applications.

Ability to document technical configurations, data flows, process workflows, and user guidance

Conduct intake to gather business and technical requirements to support standard operating processes.

Create testing and deployment plans to maintain service and mitigate impacts to business processes and end users.

Strong understanding of ITIL fundamentals and best practices

Experience with relational database concepts, PL/SQL, and related development tools a plus.

Construction Project management and experience with Construction platforms ideal. Procore, P6 Primavera, Textura, Autodesk Suite, Openspace, Revizto, etc.

Strong verbal and written communication skills.

Self-motivated and organized with the ability to work with minimal supervision.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information

Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolk’s total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $13 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here.