Service Contracts Coordinator II

Requisition ID: 67916

Title: Service Contracts Coordinator II

Salary Range:

Salary Minimum: $26.45

Salary Maximum: $32.00

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Working within the strategic plan, the Service Contracts Coordinator II will work with the Manager Service Sales, fellow Service Contracts Coordinators, Customer Service Contracts Team, and the entire Service and Repair organization to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue. This position will be located at our facility in Santa Barbara, CA.

The ideal candidate will possess a bachelor’s degree and a minimum of six years of experience in contracts, customer service, or a related business function. This role requires exceptional attention to detail, strong verbal and written communication skills, and the ability to effectively analyze issues and implement practical solutions. Candidates should demonstrate strong problem-solving capabilities, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Success in this position also requires the ability to collaborate cross-functionally with internal stakeholders and business partners globally to ensure efficient processes and high levels of customer support. Experience with SAP and Salesforce is preferred.

Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™

Essential Duties and Responsibilities:

Enters device service exchanges in SAP and verifies contract accuracy.

Assists in the preparation, review, and administration of service contract proposals.

Serve as the point of contact for customers on contractual matters related to service and extended warranties.

Secures necessary approvals and ensures that the standard company procedures are followed.

Compile and maintain global installation base, contract utilization, win/loss and revenue forecasting analysis to identify trends and opportunities.

Monitor, track and report on key account satisfaction.

Work closely with Manager - Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.

Experience/Education:

Bachelor's degree required, preferably in business, management, or engineering,

6 years’ experience in contracts, customer service or related field required

3 years’ experience in medical device industry preferred

Knowledge/Skills:

Ability to multi-task and work under tight deadlines with some supervision

Strong collaboration skills with internal and external team members

Ability to communicate effectively with internal and external team members

Organized and prompt follow up skills necessary

Strong, working knowledge of applicable specialty systems

Demonstrated independent problem-solving abilities and abilities to collaborate-cross functionally

Strong written and verbal communication

Intermediate presentation skills

Intermediate organizational and project management skills which require some supervision

Liaise with other internal departments such as: Product Surveillance, Service Logistics, and Technical Support to resolve the proper flow of information between the business and the customer

Advanced skills in Microsoft Office Suite.

Advanced data entry skills and attention to detail

Basic knowledge of SAP/ERP system or equivalent

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.

Ability to verbally communicate ideas and issues effectively to customers, other team members and management.

Ability to write and record data and information as required by procedures.

Discretion / Latitude:

Work is performed under general direction and supervision

Work is reviewed for soundness of judgement and overall adequacy and accuracy

Consistently owning a set of assigned tasks/activities with intermediate oversight

Refers to policies and procedures for detailed instructions

Arthrex Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Free Onsite Lunch

Gym Reimbursement Program

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Paid Sick Leave

Volunteer PTO

Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.