Product Analyst

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Position Description:

As a Product Analyst at Zoro, you will partner with one or more product teams to provide the data-driven insights needed to improve the customer experience. In this role, you will help translate business questions into clear, measurable analysis.

Rather than just reporting "what happened," you will work alongside your team and mentors to explore why things happened by conducting descriptive and diagnostic analyses.You will reliably execute analytical tasks, contribute to experiment design, and communicate findings in a clear, accessible way for your partners. By identifying emerging trends and providing actionable outputs, you will play a foundational role in helping your team make informed roadmap decisions.

Duties and Responsibilities:

Support the tracking and analysis of key product metrics, user funnels, and behaviors to evaluate performance.

Assist in translating business questions into structured analytical tasks, with guidance from product managers and senior team members.

Support the execution and analysis of A/B tests and experiments using established tools and methodologies.

Develop and maintain dashboards and reports based on defined requirements.

Identify basic trends and patterns in data and contribute to broader team analyses.

Collaborate with cross-functional partners to support product initiatives, following established frameworks and guidance.

Minimum Qualifications:

Bachelor’s degree in a relevant field or equivalent practical experience.

1-3 years of experience with SQL and relational databases.

Understanding of key product metrics, user funnels, and performance drivers.

Knowledge of statistical methods and hypothesis testing

Strong communication skills with the ability to tailor insights to your audience.

Preferred Qualifications:

Proficiency in Python for data analysis, statistical modeling, or automation.

Experience with BI and data visualization tools (Looker, Tableau, PowerBI, etc.)

Experience using AI tools for exploratory data analysis and automation.

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment

Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program

6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing

At least 18 paid time off days annually for full-time employees and 6 company holidays per year

6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required

Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools

Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations

Employee discounts and admission to various civic and cultural institutions around Chicago

Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here .

The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.

Illinois $49,000 — $81,700 USD

Our Culture

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.

At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together , Being Customer Obsessed , Being Transparent , and Taking Ownership . We don’t have all the answers, but we’re always asking good questions.

Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.

We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.