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Among general and operations managers, AI is already used for some of the tasks. Measured exposure for general and operations managers: 14% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

The General Manager III, Customer Operations is responsible for the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The General Manager III will lead the management team of all Customer Operations locations within a defined region to exceed goals in revenue, operational and customer service performance.

The salary range for this position is $TBD

What You’ll Do:

Responsible for the Leadership and management of Region location customer operation teams.

Utilizes data, tools and systems to analyze market detail to achieve operational goals, NPS scores and financial objectives

Collaborates with GM, Director and Manager of Customer Ops roles to accurately forecast Region financial outcomes and report out to key internal and external partners

Manage required administrative tasks, controls and reports

Create standardized business processes that improve performance and enhance customer service

What We’re Looking For:

Minimum of seven (7) to ten (10) years of management experience in a customer-focused environment preferred

Bachelor's degree or High School degree with extensive experience in the car rental industry

Moderate to Expert proficiency in Car Rental and Customer Operations reporting systems

Ability to collaborate with internal and external stakeholders across multiple functions and locations

Ability to influence

Flexible and adaptable; ability to work effectively in ambiguous situations

Excellent verbal and written communication skills

Results driven, ability to make decisions and help solve problems

Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.

Ability to drive process and organizational change.

Ability to motivate teams and keep a positive attitude in a fast-paced environment.

Ability to work under minimal supervision with a goal-oriented mindset.

Ability to see the big picture and leverage critical thinking and decision-making skills.

Excellent organization, time management, delegation, and prioritization skills.

Courageous leadership and accountability.

What You’ll Get:

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran