RN Director of Clinical Services

Overview

Lead Clinical Excellence. Deliver Compassionate Care. Transform Hospice Services.

We are seeking a Director of Patient Care Services who reports to the AVP of Operations and is responsible for maintaining a high performing hospice program including managing, overseeing and directing patient care activities to ensure the delivery of quality patient care for assigned markets. This role is responsible for teaching, evaluating, and developing associates and ensuring adherence to company policies and procedures and compliance with local, state, and federal regulations and regulatory agencies.

Key Responsibilities

Overseeing and managing rescheduled, declined, missed, and reassigned visit requests, including making decisions as to priority and staffing based on clinical judgment for assigned markets.

Responding to phone referrals/inquiries in a timely, professional and compassionate manner, including triage of medical concerns within scope of practice.

Preparing for, serving on and facilitating the Interdisciplinary Group (IDG), as assigned, including presiding over IDG, presentation of patients for review, coordination of minutes, review of patient charts to note and address any changes to patient condition and/or the plan of care, and soliciting input from various care team members.

Acting as a role model and providing high interaction with new hire clinicians during hospice visits.

About You

Education/Experience:

Graduate of accredited school of nursing; bachelor’s degree in nursing preferred

At least three years’ experience of direct patient care and two years’ experience in hospice or home-based care setting.

Minimum of one year management experience preferred.

In instances where state-specific requirements differ, state rules apply and supersede these requirements (see state-specific section)

License/Certification/Agreements:

Current Registered Nurse licensure in state of residence and requested employment

Nursing Licensure Compact (NLC) Licensure

CPR Certification

Valid driver’s license with acceptable Motor Vehicle Record, daily access to reliable insured vehicle, and current automobile insurance

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Additional Full-Time Benefits:

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle Program

Generous Paid Time Off + 7 Paid Holidays

Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

Free Continuing Education Units (CEUs)

Company-paid Life & Long-Term Disability Insurance

Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to lead compassionate care initiatives and transform the hospice experience for patients and families.

Legalese

This is a safety-sensitive position

Employee must meet minimum requirements to be eligible for benefits

Where applicable, employee must meet state specific requirements

We are proud to be an EEO employer

We maintain a drug-free workplace

Location SouthernCare

Our Company

At SouthernCare, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon

Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care

Home health care: Heartland Home Health

Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.