Senior AI Engineer - Tulip Platform

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview: Dutch Bros is investing in enterprise AI capabilities to accelerate delivery, enable self-service technology, and help teams solve meaningful business problems faster. Tulip is a strategic AI platform that provides reusable patterns, tools, and services to make AI-enabled solution delivery easier, safer, and more scalable across the organization. Increasingly, Tulip reaches the business through mobile experiences used by shop crews, field leaders, and operators who are rarely at a desk.

The Senior AI Mobile Engineer - Tulip Platform is a hands-on role responsible for designing, building, and shipping the mobile and field-facing experiences that sit on top of Tulip. The focus is user experience and workflow automation: turning manual, paper-based, and desktop-bound processes into fast, intuitive mobile workflows, and integrating Tulip's AI services into the apps and devices field teams use every day. The role also contributes to platform architecture, integration patterns, and engineering standards, and mentors peers through design discussion and code review.

The ideal candidate is a pragmatic builder and strong technical partner who obsesses over the end-user experience, designs for real shop and field conditions including intermittent connectivity and one-handed use, navigates ambiguity, and consistently delivers high-quality, AI-enabled mobile solutions aligned to business priorities.

Job Qualifications:

8+ years of professional software engineering experience, including significant hands-on experience building and shipping production mobile applications (iOS, Android, or cross-platform such as React Native or Flutter).

Demonstrated focus on user experience: partnering with design, prototyping and testing with real users, and shipping interfaces that are fast, accessible, and intuitive for non-technical frontline staff.

Experience automating manual and paper-based workflows into mobile-first digital processes, including offline-first data capture, sync and conflict resolution, push notifications, camera and barcode scanning, and location-aware features.

Experience integrating AI-enabled services into end-user applications, including large language models, retrieval-augmented generation, agent or workflow orchestration, conversational and voice interfaces, and responsible AI guardrails at the point of use.

Strong API and integration skills: consuming and shaping REST, GraphQL, and event-driven services, and working with backend and platform engineers to make mobile clients performant and resilient.

Experience with mobile release and quality practices: app store and enterprise distribution, MDM-managed devices, CI/CD for mobile builds, crash and performance monitoring, automated UI testing, and phased rollouts.

Working proficiency in Python or a comparable backend language, with enough platform and cloud fluency (Azure, AWS, or GCP; containers; CI/CD; observability) to extend Tulip services where the mobile experience requires it.

Experience securing mobile and enterprise integrations, including OAuth 2.0 and OpenID Connect, SSO on shared and personal devices, on-device data protection, and secrets management.

Strong communication skills, with the ability to work directly with field and operations teams to observe how work actually gets done and translate that into technical designs and executable engineering work.

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field preferred, or equivalent practical experience.

Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Mobile Experience and Product Delivery: Design, build, and ship mobile experiences on Tulip that field and shop teams find fast, intuitive, and worth using every shift.

Workflow Automation in the Field: Replace manual, paper-based, and desktop-bound steps with automated mobile workflows, using AI capabilities such as orchestration, RAG, agents, and conversational interfaces where they add real value.

Integration and Platform Contribution: Integrate mobile experiences with Tulip services and enterprise systems, and extend platform capabilities where the experience requires it.

Engineering Excellence: Apply and improve practices for secure, maintainable, testable, and observable mobile and service engineering, including release management and phased rollouts.

Engineering Practices and Knowledge Sharing: Contribute to documentation, design reviews, and shared UI and integration patterns that strengthen how the team builds mobile AI solutions.

Business Alignment and Value Realization: Spend time in shops and with field leaders, translate what you observe into product decisions, and tie delivered experiences to measurable business value.

Skills:

Mobile application engineering (iOS, Android, or cross-platform) and hands-on delivery

User experience design partnership, prototyping, usability testing, and accessibility

Workflow automation and digitization of manual, paper-based, and field processes

Offline-first design, device capabilities, push notifications, and mobile performance tuning

API, integration, and eventing patterns across enterprise and AI services

LLM, RAG, agentic workflows, and AI evaluation applied to end-user experiences

Python, SQL, cloud-native engineering, and secure service design

Mobile CI/CD, release management, crash and performance monitoring, and automated testing

Field discovery, stakeholder communication, and translating operational needs into product

Peer mentorship, engineering standards, design reviews, and code quality

Physical Requirements:

In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

Must be able to collaborate in-person with occasional impromptu in-person meetings

Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

Mobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds

Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.

Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!