Senior ServiceNow Developer – CSM / PSDS (Secret clearance)

Our client, a growing IT Consulting firm specializing in the Federal sector, are hiring a Senior ServiceNow Developer to join the team remotely on a contract basis. The successful candidate will help implement ServiceNow Public Sector Digital Services (PSDS) for a U.S. Department of Defense customer, building case management workflows, self-service portals and system integrations to support the program’s day-to-day operations.

Responsibilities

Develop, test and deploy ServiceNow applications and workflows using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes and UI Policies.

Configure case management in CSM and PSDS, covering intake, routing, assignment, approvals, service-level agreements, escalations, communications and resolution.

Extend ServiceNow data models and build portals, forms and record producers that let users submit requests, track their cases and find answers in the knowledge base.

Automate case workflows with Flow Designer and connect ServiceNow to external systems using IntegrationHub, REST and SOAP APIs and Scripted REST APIs.

Configure Agent Workspace or Configurable Workspace and create reports, dashboards and notifications to help teams manage caseloads and monitor service performance.

Configure roles, groups and access controls to protect sensitive case data and work with security teams to meet applicable DoD and federal requirements.

Work with architects, business analysts, product owners and subject matter experts to turn requirements into technical designs.

Review code, support testing and releases, troubleshoot issues across development, test, production and document platform configurations and integrations.

Skillset

U.S. citizenship, an active DoD security clearance and the ability to work in a secure federal environment are required.

Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field.

At least 7 years of hands-on ServiceNow development and implementation experience across the full development lifecycle, from requirements and technical design through deployment and production support.

Experience developing ServiceNow CSM or PSDS solutions, with a strong understanding of enterprise case management. Direct PSDS implementation or advanced CSM delivery for government or defense customers is highly desirable.

Strong JavaScript and Glide API skills, including client- and server-side scripting, custom application development, and ServiceNow data modeling.

Hands-on experience with Flow Designer, IntegrationHub, REST and SOAP APIs, and enterprise integrations. MID Server experience is a plus..

Experience configuring ServiceNow Workspace, roles, groups, access control lists and data access rules. Experience with portals, digital intake or knowledge management is preferred.

Familiarity with DoD STIGs, the Risk Management Framework (RMF), NIST standards or Section 508 accessibility requirements is a plus.

ServiceNow certifications such as CSA, CAD or CIS-CSM are a bonus.

Experience with App Engine Studio, scoped applications, Automated Test Framework (ATF), source control, or ServiceNow DevOps practices.