Manager Manpower Planning & Reporting

Position Summary:

The Manager, Manpower Planning and Reporting is responsible for long-term planning (3+ months) analytical needs and will liaise with the respective Manager(s) from assigned Operations Departments to determine long-term manpower, equipment, facility, and other resource needs. The Manager will enable tracking of key financial and manpower metrics within Operations, support the development and maintenance of staffing models, and support forecasting of required manpower levels across the operation and the development of medium- and long-term staffing and hiring plans in conjunction with the rolling 18-month forecast.

Additionally, the Manager will serve as a primary point of contact between the broader Operations Planning & Analysis organization, ensuring alignment across Operating groups and creating a Single Voice of Ops for key stakeholder groups. The Manager will also work with Inform Ground Star Planning and Real Time to support station rosters, staffing authorizations, and backend station profiles and configurations.

Essential Responsibilities:

Serve as the primary resource planning liaison between the Operational Team and other business departments

Provide analytical and operational support to Operations leadership

Support budget and goal development for operational business units

Develop dashboard and database designs and coordinate with internal technical teams and IT to deliver final implementations

Create, develop, and maintain individual department annual headcount staffing plans that account for budget/network schedule and support updates to the rolling 18-month forecast and establish processes to ensure appropriate staffing authorization levels of Airport crewmember resources to execute the published schedule

Coordinate with Finance, Network and Schedule Planning, and Operations departments to evaluate future schedules and quantify impacts on staffing, cost, and operability

Ensure manpower authorization levels comply with departmental and regulatory requirements

Collaborate with JBU on the timing and availability of resources required to train crewmembers

Support JetBlue’s Operations resource planning strategy through data based analyses

Conduct analyses to optimize profitability and ensure schedule operability

Develop business cases in support of Operations initiatives and provide feedback on forecasted benefits in coordination with the broader Operations Planning & Analysis organization

Maintain and enhance collaborative relationships with Airports, JBU Leadership Teams, Network and Schedule Planning, Finance, IT, Corporate Real Estate, and Recruiting

Work with Inform Ground Star Planning to develop, maintain, and implement station rosters and staffing authorization requirements in support of operational staffing plans

Work with Inform Ground Star Real Time to manage, maintain, and update backend station profiles and configurations as necessary to support accurate staffing and real-time operational execution

Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement

Other duties as assigned

Minimum Experience and Qualifications:

Bachelor’s Degree in Business, Finance, Operations, Engineering or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience

Five (5) years of experience in manpower planning, business planning, resource planning, strategic planning, or related work

Three (3) years of experience in Airports Planning or Technical Operations Planning

Demonstrated leadership experience

Strong verbal and written communication skills

Strong interpersonal skills

Available for occasional overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

Master’s Degree in Aviation, Business, Finance, Operations, Engineering or related field

Experience with SQL Server, Excel VBA, Tipco, Tableau or similar tools, Inform Ground Star Planning and Inform Ground Star Real Time

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment.

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.