Slot Operations Manager

KEY JOB FUNCTIONS :

• Responsible for supporting the Director of Slots in all departmental initiatives related to operations, including hiring, training, and process/procedure development. • Responsible for leading the Slots Team • Maintains working knowledge of all local jurisdictional gaming laws (federal,state, and local) and attendant regulations as well as company internal controls. • Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same. • Monitors expenses to operate within established budgets. • Implements strategies and leads initiatives to continuously improve guest service and customer service scores. • Plans and approves employee scheduling to ensure proper staffing to meet business demands; monitors staffing to ensure staff is properly aligned with business volumes. • Continually follows up and evaluates the status of daily work and strategic projects. • Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot Operations. • Establishes and maintains departmental procedures that will assure proper protection of all gaming operations from loss due to mistake or theft. • Proactively recognizes rewards and celebrates outstanding examples of employee performance. • Counsels, guides, evaluates, and instructs assigned personnel in the performance of their duties. • Coaches direct reports in pertinent skills of operations, administration, and promotes effective utilization of equipment and manpower. • Creates initiatives to improve the employee experience and employee opinion ratings. • Authorizes guest complimentary items to recognize loyal players in accordance with company guidelines. • Ensures all guests' problems are handled quickly to ensure guest satisfaction within the established guidelines. • Develops new gaming guests through personal contact with Player Development, Marketing, and the Total Rewards Center. • Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. • Consistently demonstrate legendary leadership, influence, drive, innovation, and commercial awareness. • Any and all other job duties as assigned

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required. • Must possess strong managerial, coaching and leadership skills. • Strong gaming, managerial and administrative skills. • 4 to 6 years experience in Casino/Beverage Operations. • Demonstrated ability to communicate effectively, both verbal and written. • Demonstrated ability to deal effectively with employees at all levels. • Strong organizational and analytical skills. • Computer literacy. • Ability to handle complex and emotional issues. • Act as a role model to other employees and always leads by example. • Adhere to all regulatory, company and department policies and procedures. • Must project professionalism and possess excellent verbal and written communication skills. • Professional appearance. • Team player.

WORK ENVIRONMENT :

• Must be able to work independently. • Must be able to sit, stand or walk for long periods of time (8-12 hours). • Must be able to respond calmly and make rational decisions, when handling employee conflicts. • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. • Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. • Responds to visual and aural cues. • Must have the manual dexterity to operate a computer and other necessary office equipment. • Must be able to tolerate areas containing dust, loud noises and bright lights. • Must be able to work varied shifts, weekends and holidays as needed.

Salary starting from $72,000.00 USD