Manager, Information Technology – Encounters IT (Transformation & Architecture Focus)

Manager, Information Technology – Encounters IT (Transformation & Architecture Focus)

Job Summary

The Manager, Information Technology – Encounters IT is a technology leader and visionary responsible for driving modernization, scalability, and innovation across the Encounter Management ecosystem. This role leads a cross-functional engineering team delivering encounter processing capabilities while advancing cloud adoption, modern architecture patterns, and enterprise transformation initiatives .

This position owns the end-to-end technology strategy for encounter processing platforms , ensuring reliability, compliance, and performance, while partnering closely with EDI, integration, and business teams for seamless data exchange and regulatory submission. The role focuses on transforming legacy encounter processes into scalable, cloud-enabled, and automation-driven platforms .

Key Responsibilities

Technology Strategy & Transformation

Define and execute a multi-year technology roadmap for Encounters IT aligned with enterprise digital and modernization strategy

Lead cloud adoption (Azure/AWS), microservices, API-first, and event-driven architecture initiatives across encounter platforms

Drive legacy modernization and platform transformation , including re-platforming and workflow automation

Identify and implement innovative solutions to improve scalability, performance, and operational efficiency

Architecture & Engineering Leadership

Provide architectural oversight for encounter ingestion, validation, processing, and downstream consumption

Establish and enforce modern engineering practices including DevSecOps, CI/CD, automated testing, and infrastructure-as-code

Develop scalable, resilient, and secure design patterns for high-volume transaction processing

Ensure alignment with enterprise architecture standards and data/integration strategies

Encounter Domain Leadership

Own end-to-end encounter processing lifecycle from intake through validation and readiness for submission

Partner and collaborate closely with EDI teams to ensure accurate, compliant transmission and submission of encounters

Ensure adherence to state and federal regulatory requirements across all markets

Drive improvements in data quality, processing timeliness, and audit readiness

Platform Reliability & Operations

Ensure high availability, resiliency, and performance of encounter platforms

Accountable for production support, incident management, and operational SLAs

Implement Site Reliability Engineering (SRE) practices including monitoring, observability, and automation

Delivery & Execution

Lead delivery across Agile teams with a mix of internal and vendor resources

Drive predictable, high-quality execution across projects, enhancements, and releases

Manage vendor relationships and optimize delivery through effective governance and cost management

Stakeholder Engagement & Collaboration

Act as a trusted technology partner to business, compliance, EDI, and integration teams

Translate business needs into scalable technology solutions and transformation initiatives

Drive cross-functional collaboration across data, integration, infrastructure, and security teams

Talent & Leadership

Build and lead a high-performing engineering team focused on innovation and delivery excellence

Mentor team members on modern technologies, cloud engineering, and encounter domain knowledge

Foster a culture of continuous improvement, accountability, and technical excellence

Education & Experience

Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

8+ years of experience in software engineering, integration, or platform development

3–5+ years of experience in IT leadership or management roles

Hands-on experience with cloud platforms (Azure preferred), microservices, APIs, and distributed systems

Strong experience in healthcare encounters, claims, or data exchange ecosystems

Experience with modern DevOps practices (CI/CD, automation, containerization)

Experience working with or alongside EDI/encounter submission platforms preferred

Hands-on or working knowledge of Edifecs (Encounter Management platform) strongly preferred

Core Competencies & Skills

Visionary Technology Leadership – Ability to drive enterprise modernization and transformation

Cloud & Modern Architecture Expertise – Microservices, APIs, event-driven systems

Encounter Domain Expertise – Strong understanding of encounter workflows and compliance requirements

Cross-Team Collaboration – Effective partnership with EDI, integration, and business teams

Process Transformation – Re-engineering workflows for automation and scalability

Engineering Excellence – SDLC, DevSecOps, and design patterns

Data & Integration Expertise – High-volume data processing and interoperability

Operational Excellence – Reliability, SLA ownership, incident response

Strategic Thinking – Aligning technology with business and regulatory objectives

Communication & Influence – Executive-level communication and stakeholder management

Preferred Differentiators

Experience with cloud-native data platforms (ADF, Databricks, streaming tools)

Exposure to advanced analytics or AI/ML for encounter quality and anomaly detection

Experience in large-scale modernization or cloud transformation programs

Understanding of payer/provider ecosystems and delegated encounter processing models

Working Conditions

General office environment; hybrid model

Up to 30% travel

$94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Salary

Organization Level Competencies

- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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