Among insurance claims and policy processing clerks, AI is already used for some of the tasks. Measured exposure for insurance claims and policy processing clerks: 15% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Responsible for administration of Short-Term Disability (STD), Family Medical Leave Act (FMLA) and medical only Workers’ Compensation claims including initial review, benefit/liability determination and independent case management. Must review, analyze and interpret medical records in order to determine eligibility and/or compensability of claims and medical bills. Must ensure claim administration is in alignment with Mayo Clinic policies, federal regulations, and/or state Workers’ Compensation laws. Functions as institutional resource for STD, FMLA and state workers’ compensation questions and issues. Able to work in a fast paced environment. Must be able to schedule and prioritize work appropriately in order to meet internal, as well as statutory, deadlines. Participates in the development and enhancement of internal procedures. Demonstrates excellent customer service skills. Acts as resource for managers/supervisors as well as injured/ill employees. May represent Claims Section on internal department committees. Provide customer service to internal and external customers for issues pertaining to provider payments and refunds, as well as internal financial reconciliations. Must be able to multitask and cope with demanding workload. Must be a team player, possess excellent organizational, listening, and human relations skills and be able to work well under pressure.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question — Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Associate’s Degree plus 3 years’ experience in the insurance, medical or claims processing field or 5 years experience in the insurance, medical or claims processing field.Qualified candidates must be customer-focused, service-oriented and possess demonstrated skills in teambuilding, communication, decision-making, problem-solving, interaction, coping and versatility. Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, CPT and ICD-9 coding, eDocs, Lawson, WTK, and OCM claims database system is helpful. Candidates possessing experience with claim adjudication or benefit administration are preferred; fluent in English is a requirement. Keyboarding experience required.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement account for flexible coverage.

Vision: Affordable plan with national network.

Pre-Tax Savings: HSA and FSAs for eligible expenses.

Retirement: Competitive retirement package to secure your future.