Program Manager - Growth & Practice Partnerships

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

We are seeking a Program Manager - Growth & Practice Partnerships is responsible for executing strategic growth initiatives through the onboarding, integration, and optimization of physician practices and clinical partnerships. This role works in close partnership with cross-functional leaders to operationalize market expansion efforts, ensuring seamless implementation and alignment with organizational goals. The Program Manager will manage complex, cross-functional projects and serve as a key liaison between internal stakeholders and external partners to support successful partnership execution and integration.

JOB DUTIES AND RESPONSIBILITIES

With direction from the Sr. Director, execute project plans for new practice partnership onboarding and integration into the DHIP network:

Define project scope, timelines, milestones, and deliverables

Assign tasks and ensure accountability across teams

Manage risks, dependencies, and changes

Run regular status updates and stakeholder meetings

Ensure projects are delivered on time, within scope, and aligned to business goals

Identify bottlenecks or missed opportunities and propose improvements

Build and maintain relationships with partners:

Align expectations across internal teams and external stakeholders

Communicate progress, risks, and outcomes clearly

Translate business goals into actionable plans

Manage conflicting priorities diplomatically

Manage and facilitate cross-functional teams:

Develop analyses, including proformas, for prospective practices

Coordinate cross-functional efforts necessary for successful integration and go-live (IT, finance, operations, marketing, HR, quality & safety, facilities, etc.)

Track and report performance metrics:

Track KPIs related to partnerships and initiatives

Analyze performance data to inform decisions

Prepare reports and dashboards for leadership

Use insights to optimize future projects

JOB ELIGIBILITY REQUIREMENTS

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or related field (required).

Master’s degree in Healthcare Administration, Business Administration, or related field (preferred).

At least 3–5 years of experience in healthcare operations or project management.

Experience in multi-site practice operations, physician practices, or integrated healthcare systems strongly preferred.

Exposure to practice integration, onboarding, or clinical operations transformation initiatives preferred.

Strong organizational management skills with ability to oversee multiple priorities at one time.

Excellent communication and interpersonal skills with ability to work across clinical and administrative teams.

Strong analytical and problem-solving skills with ability to interpret operational data and performance trends.

Familiarity with healthcare operations, ambulatory workflows, and regulatory requirements.

Proficiency in practice management systems, reporting tools, and Microsoft Office Suite.

Ability to manage change effectively in a fast-paced, matrixed healthcare environment.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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