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About the job

Requisition ID: 183005

Job Level: Mid Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

Kiewit Technology Group is seeking a Business Analyst with AI enablement to identify and automate high-volume, repetitive work across Kiewit Service Delivery, both Tier 1 and Tier 2 Support. This role analyzes support processes, ticket trends, and technician workflows to identify opportunities for improvement, then translates those opportunities into AI-powered solutions, bots, automations, and self-service capabilities. The ideal candidate combines strong business analysis skills, hands-on experience creating and supporting AI and automation solutions, and practical Service Desk experience. Success in this role means giving time back to support teams, improving employee support experience, and enabling technicians to focus on work where human expertise adds the most value.

District Overview

Kiewit Technology Group (KTG) enables the success of a Fortune 250 construction and engineering firm through purpose-built technology that drives business value. KTG supports core business processes - from field execution and project financials to HR and supply chain - ensuring systems are optimized for efficiency, compliance, and cost control.

KTG focuses on maximizing return on technology investments by improving decision-making with real-time data, reducing manual overhead, and aligning our systems with strategic business objectives. As part of KTG, your contributions will directly influence how we manage support lifecycles, deploy resources, and meet financial targets

Location

This is a full time in office role located on our LaVista, NE campus. This is not a hybrid or remote opportunity.

Responsibilities

Analyze Service Desk processes, ticket trends, recurring issues, and technician workflows

Identify high-volume, repetitive, manual, or time-consuming work that can be improved · Gather requirements from technicians and support leaders and translate them into solutions

Build and maintain AI agents, bots, workflow automations, and self-service solutions

Develop prototypes and proofs of concept, then help move successful ideas into sustainable support processes

Measure whether solutions are reducing repetitive work and improving the support experience

Document processes, requirements, solutions, and support procedures

Partner with Service Desk technicians to test solutions and incorporate frontline feedback

Help technicians understand and adopt new AI-enabled workflows and tools

Work within Kiewit security, privacy, and responsible-AI requirements

Develop and Maintain ServiceNow reports and dashboards

Qualifications

Bachelor’s degree in Information Technology, Business, or a related field preferred. Equivalent professional experience in business analysis, AI and Automation, IT Support, Service Desk, or related disciplines will be considered.

2–10 years of experience in business analysis, process improvement, automation, Service Desk, Help Desk, IT support or a related role

Experience analyzing support processes and translating business problems into technical requirements

Hands-on experience building or supporting AI agents, chatbots, workflow automation, or low-code solutions

Experience with Microsoft Copilot Studio, Microsoft Scout, Power Automate, Power Platform, or comparable platforms preferred

Ability to analyze operational data and identify patterns, recurring issues, and opportunities for automation

Strong troubleshooting and problem-solving skills · Ability to communicate effectively with both technical and non-technical employees ·

Preferred experience with ServiceNow data, reporting, and metrics

Practical understanding of generative AI, including where human review remains necessary #LI-AK1

Other Requirements:

Regular, reliable attendance

Work productively and meet deadlines timely

Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.

Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.

Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.

May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.