Champaign, IL -Social Work Aide III (Program Coordinator Assistant)

Position Summary The DSCC Core/Connect Care Program Coordinator Assistant (III) assists the assigned care coordination teams with various functions, including clerical and administrative. Under the direction of the regional manager and assistant regional manager, the Program Coordinator Assistant performs independent decisions that will contribute to the facilitation of services for DSCC Core/Connect Care recipients. Duties Responsibilities Assists care coordinators, and families, with coordinating different activities, such as identifying providers in the participant’s insurance network, community resources, and referrals. Collaborates with care coordination teams and assists care coordinator’s requests on the completion of release of information authorizations and support DSCC families as necessary during this process. Also, ensuring that documents comply with the organization’s guidelines upon receipt and uploading into the correct location in the Electronic Case Record. Utilizes the organization reports (e.g., Power BI) to identify documentation deadlines such as authorizations of release information, financials renewals, medical report requests, and participants’ benefits due dates. Requests, records, prepares, and processes necessary information to ensure documentation is corrected. Updates demographic and social determinants of health data and diagnosis. Initiates staffing requests as necessary to discuss participants’ needs, missing reports, or family outreach strategies with assigned care coordinators or managers. Ensures accuracy of outgoing information, such as person-centered care plans containing the signature of the assigned care coordinator. Collaborates with the regional office on quality improvement initiatives. Collaborates with the assigned care coordinator on the completion of remediations by the due date as recommended during record reviews (e.g., record reviews, financial reviews, any DSCC/MCO audit requirements). Receives, processes, and routes incoming correspondence (e.g., financial applications, signed authorizations, or signed person-centered care plans) or reports within required timeline. Sends required correspondence within specific timeframes, such as financial redetermination, and status letters. Follows organization’s guidelines to meet high-quality record documentation and case notes. Escalates urgent participants’ needs to assigned care coordinators or managers. Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients. Complies with the University, Division, and Regional Office policies, and procedures. Participates in DSCC staff meetings and in-service training sessions. Interacts with families via telephone, zoom meetings, or face-to-face visits. Utilize a culturally – competent approach as guided by the university to support families’ cultural values and traditions. Utilize as necessary interpreter language line and accommodation resources based on the university’s Americans with Disability Act (ADA) guidelines, such as American Sign Language (ASL). Explains to families the financial eligibility process and ensures the provision of application forms for the families’ completion. Completes applications review for accuracy and conducts follow-ups with families when required. Determines families’ financial eligibility upon review of documents and ensures proper documentation is available in the organization’s Electronic Case Record, including completing financial screen in Electronic Case Record and submitting for review. Ensures that financially eligible families receive cost/travel logs and assists with the submission as needed. Assists care coordinators in obtaining administrative or prior approval documentation. Ensuring benefits and supporting documentation are available in the record.