Volunteer Manager and Outreach Coordinator (GS-11)

Summary

You will serve as a Volunteer Manager and Outreach Coordinator with National Park Service. This position serves as the parkwide Volunteer and Outreach Program Manager for Mount Rainier National Park, responsible for planning, developing, and executing all aspects of the parkwide volunteer and outreach programs. Leading the growth of these programs is a primary goal of this position. The Chief of Interpretation, Education and Volunteers directly supervises this position.

Duties

Some of the major duties you will perform include but are not limited to the following: Plans, develops, implements, and evaluates park-wide volunteer program including the assessment of needs, recruitment, training placements, monitoring, overall program evaluation, policy development, data management, logistical planning, housing, and recognition. Collaborates as part of the division's leadership team to set long-range goals and action plans for the division. Supervises up to 6 seasonal employees and interns, and up to 450 volunteers. Establishes work schedules and priorities and assigns and reviews work. Develops short-and long-range work plans, annual action plans, and implementation strategies of those plans. Provides guidance and assistance to park supervisors. Coordinates and facilitates annual volunteer training.

Qualifications

All qualifications must be met by the closing date of this announcement - 11/12/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Selective Placement Factors: This position requires a special qualification that has been determined to be essential to perform the duties and will be used as a screen out element. If you do not provide evidence that you possess the following selective factor(s), you will be rated not qualified: You must possess a valid driver's license at time of appointment and maintain throughout employment. -AND- Specialized Experience: To qualify for this position at the GS-11 grade level: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-09 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: 1) Supervising of permanent and/or temporary staff, including recruitment, hiring, training and onboarding; 2) Preparing and presenting training and development programs; 3) Utilizing computer programs and databases (such as MS Excel, MS Word, and Database management); 4) Scheduling volunteer work and overnight accommodations; 5) Managing a budget consisting of multiple types of funding sources; 6) Cooperating with internal and external partners, to create and manage a cohesive and productive work environment in order to accomplish program goals. You must include hours per week worked. -OR- Education: Successful completion of at least 3 full academic years of progressively higher-level graduate education or Ph.D. or equivalent doctoral degree in a directly related field such as natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, social sciences, museum sciences, business administration, public administration, behavioral sciences, sociology, or other closely related subjects pertinent to the management and protection of natural and cultural resources. You must include transcripts. -OR- Combination of education and experience as listed above. To combine education and experience, first take the number of semester hours (or equivalent) earned towards a Ph. D. or equivalent doctoral degree, in excess of 36 semester hours, and divide by 18 semester hours (or equivalent). Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours per week and transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

Must be a U.S. Citizen or National. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/. Selective Placement Factor: Must possess a valid driver's license at time of appointment and maintain throughout employment. You are required to wear a uniform and comply with uniform standards. A uniform allowance will be provided. You are required to complete training, obtain and maintain a government credit card with travel and purchase authority. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Administration and Management Interpersonal Skills Partnering Planning and Evaluating Technical Competence To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessment(s), including a structured resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job. All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position. Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP). To be considered under CTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 11/12/2026-unless otherwise stated in this vacancy announcement to receive consideration. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13096150 Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status, visit https://help.usajobs.gov/how-to/application/status.

Other information

Additional vacancies may be filled using this job announcement. All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior. Physical Demands: Position includes office-based work as well as evaluations of volunteer work in the field. Field work in the summer months consists of intermittent hiking on rocky terrain in high alpine weather while carrying required safety equipment. Position is more sedentary during the non-summer months, and includes traveling and driving in alpine winter conditions, and outfitting a vehicle with safety chains when conditions require. Incumbent may oversee/lead group volunteer projects in the Longmire Stewardship Campground and in front country areas throughout the park. Site visits will take place at over 6000 ft. elevation alpine environments. Duties require frequent trips by car to various locations in the park and community for project coordination, meetings, and evaluation and documentation of volunteer efforts. Volunteer events may require sustained periods of standing, walking on hard surfaces, and lifting up to 50 pounds. Work Environment: Work is usually performed in an office setting, but program activities require work outside in all types of weather and terrain. Some travel outside the park is required. Work is mostly during normal business hours, but evening, weekend, and holiday work is also required to support volunteer and outreach activities. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Weekend work and holiday work is typically expected during the peak summer season and may or may not be required during the rest of the calendar year, depending on the needs of the operation. This individual can expect to work weekends and holidays regularly from approximately June-October, and on other days as required by the park.