Senior Director, Business Solution Architecture

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Director, Business Solutions Architect - FAP

We are seeking an experienced Senior Director, Business Solutions Architect - FAP - to lead the design and development of end-to-end Finance and Accounting (F&A) outsourcing solutions for prospective clients.

In this role, you will leverage your expertise in F&A operations, business process transformation, benchmarking, and commercial modeling to develop competitive, scalable, and outcome-based solutions. You will collaborate with sales, operations, pricing, transition, technology, and client stakeholders to support business development initiatives, competitive pursuits, and strategic client engagements.

Responsibilities

Lead the design and development of end-to-end Finance and Accounting outsourcing solutions across Source to Pay (S2P), Order to Cash (O2C), and Record to Report (R2R) processes.

Assess client requirements and translate business objectives into scalable, cost-effective service delivery models.

Develop onshore, nearshore, offshore, and hybrid delivery strategies to optimize operational efficiency and service performance.

Design organizational structures, staffing models, governance frameworks, and service management approaches.

Identify opportunities for process improvement, automation, and digital transformation using AI, robotic process automation (RPA), optical character recognition (OCR), workflow technologies, and analytics.

Leverage industry benchmarks to establish productivity assumptions, staffing requirements, cost models, performance targets, and service level commitments.

Analyze transaction volumes, handling times, process complexity, and operational metrics to develop capacity models and forecasts.

Lead solution development for Requests for Proposals (RFPs), Requests for Information (RFIs), and competitive client pursuits.

Develop solution narratives, executive summaries, staffing approaches, transition methodologies, and service delivery strategies.

Partner with pricing and commercial teams to develop financial models, business cases, and competitive pricing recommendations.

Ensure alignment between proposed solutions, pricing assumptions, operational capabilities, and client requirements.

Facilitate client discovery workshops, solution presentations, and due diligence sessions with executive stakeholders.

Serve as a trusted advisor to clients, providing strategic recommendations on operating models, transformation opportunities, governance, and delivery capabilities.

Develop transition and implementation strategies, including risk assessments, mitigation plans, and continuous improvement frameworks.

Collaborate with cross-functional teams to ensure successful handoff from solution development to implementation.

Required Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

8+ years of experience in Finance and Accounting operations, consulting, outsourcing, shared services, or business process services.

3+ years of experience designing solutions for Finance and Accounting outsourcing, managed services, or shared services organizations.

Strong knowledge of end-to-end F&A processes, including Source to Pay, Order to Cash, and Record to Report.

Demonstrated experience supporting large-scale RFPs, RFIs, solution development, and competitive client pursuits.

Experience developing staffing models, productivity assumptions, capacity forecasts, and financial models using operational benchmarks.

Strong understanding of outsourcing delivery models, workforce planning, governance structures, and service level agreements.

Advanced proficiency in Microsoft Excel and PowerPoint.

Excellent analytical, business writing, problem-solving, and executive presentation skills.

Demonstrated ability to collaborate with cross-functional teams and influence senior-level stakeholders.

Strong commercial awareness, strategic thinking, and client relationship management skills.

Preferred Qualifications

Experience within a Business Process Outsourcing (BPO), consulting, shared services, or finance transformation environment.

Knowledge of enterprise resource planning (ERP) platforms, including SAP and Oracle.

Experience with automation technologies, including RPA, OCR, artificial intelligence, and workflow platforms.

Familiarity with Lean, Six Sigma, and continuous improvement methodologies.

Experience supporting complex outsourcing engagements and global service delivery models.

Flexible Working

At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions:

Remote work: Enjoy the flexibility of working from home, optimizing your work-life balance.

The role can be remote, but candidates who live within 50 miles of our Florham Park, NJ; Atlanta, GA; or Fort Lauderdale, FL offices would be expected to work a hybrid schedule.

Join Us:

At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:

Bring your authentic self to work every day.

Grow and thrive both personally and professionally.

Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

When you join Conduent, you are part of a future-oriented team – shaping both the company's and your own future. With more than 54,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($157,500 - $183,750)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .