Business Analyst III, Data Products & Platforms

Position Title: Business Analyst III, Data Products & Platforms

Department: Enterprise Products & Services

Corporate Area: PBS Technology

Status: Regular, Full time Exempt

Manager Title: Director, Product Management

Position Overview:

The Business Analyst III, Data Products & Platforms is responsible for defining, documenting and managing the business requirements for the mbank API layer and the microservices that connect mbank with external media metadata sources, specifically EIDR (Entertainment Identifier Registry) and IMDb. This role serves as the primary liaison between business stakeholders, product managers, data engineers and software developers, translating business needs into clear API specifications, integration requirements and acceptance criteria. The Business Analyst III owns the integration backlog, monitors the health and quality of the data exchanged between mbank and its partner services, and supports user acceptance testing and quality efforts. The role requires a strong understanding of media identifiers and metadata, key business processes and drivers, and the short- and long-term strategies and related technologies of the Data Products & Platforms team.

Key responsibilities will include, but are not limited to:

Serves as business owner and subject matter expert for the mbank API and the microservices that integrate mbank with EIDR and IMDb, aligning technical solutions with business strategies across moderate to complex business processes.

Gathers, analyzes and documents business, functional and non-functional requirements for API endpoints, data mappings, and microservice workflows, including user stories, acceptance criteria and process flows.

Defines and maintains API specifications and integration documentation (e.g., OpenAPI/Swagger, Postman collections, data dictionaries and mapping documents) in partnership with developers and architects.

Manages the integration between mbank and EIDR, including identifier registration, lookup, matching and reconciliation of titles, editions and versions; tracks changes to EIDR schemas, services and registry rules and assesses their impact on mbank.

Manages the integration between mbank and IMDb, including data ingestion, field mapping, match logic and refresh cadence; monitors licensing, terms-of-use and usage constraints of the data with Legal and the data owners.

Establishes strong, positive relationships with business units, Product Managers and external data providers to identify and document requirements and serves as the point of contact for partner-service questions and issues.

Prioritizes business demands; participates in planning and prioritization meetings and maintains a prioritized backlog of enhancements, defect fixes, report requests and other mbank integration work that reflects organizational priorities.

Defines data quality rules, validation and exception-handling requirements; monitors API and microservice performance, error rates and data discrepancies, and coordinates root-cause analysis and resolution.

Plans and executes user acceptance testing, regression testing and release validation for API and microservice changes; supports deployment, change management and post-release review.

Supports data governance and metadata standards by documenting identifier crosswalks, authoritative sources, data lineage and ownership between mbank, EIDR, IMDb and downstream consumers.

Collaborates with product and project teams, business partners, IT and security leaders, and often leads planning efforts; manages ambiguity, creates accurate effort estimates, and recognizes the implications of business strategy changes.

Develops training materials, process documentation, SOPs and help guides; supports and trains staff and business partners on mbank data and API capabilities.

Investigates, resolves and escalates problems, and serves as an escalation point for others.

Supports the Scrum Master and acts as a facilitator in all phases of the application lifecycle except development.

Requirements for success:

7 years’ related experience, including: Gathering process requirements for IT systems, including writing user stories and acceptance criteria

Defining, documenting or testing REST APIs and microservices (e.g., OpenAPI/Swagger, Postman, JSON/XML payloads)

Data migration, integration and governance

Developing support materials, including SOPs and Help Guides

Tracking risks and changes

Experience with media or entertainment metadata, identifiers or registries (e.g., EIDR, IMDb, EIDR-based title/edition/version models) preferred

Bachelor’s degree in a technology-related field

Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) preferred

Skills/Abilities required:

Working knowledge of API and microservices architecture, including REST, authentication/authorization, versioning and rate limiting

Ability to read and map data models and payloads across systems, and to define match, merge and reconciliation rules

Strong understanding of user experience and risk management best practices

Skilled in business process engineering and information governance

Demonstrated knowledge of at least one software development methodology (Agile/Scrum preferred)

Demonstrated ability to communicate technical/complex information both verbally and in writing, to technical and non-technical audiences

Ability to manage relationships with external data providers and registries

Possesses a “can-do” style and a demonstrated interest in understanding the business

Effective time management skills, with the ability to juggle multiple competing priorities and respond to emergency situations effectively

Strong leadership skills coupled with a drive to innovate

Ability to work well both independently and in a team, establishing and maintaining cooperation, understanding, trust and credibility

Ability to function and adapt to new goals, practices, etc. within a dynamic work environment

Proactively stays current in requisite skills within job scope, and incorporates knowledge and other feedback into work

The base pay range for this position at the beginning of employment is expected to be between $130,000/year to $140,000/year. The actual base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements for eligible employees, including: (i) eligibility for discretionary bonuses; (ii) various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance; (iii) identity protection program; (iv) employee assistance program; (v) financial and retirement savings benefits including the PBS Retirement Plan 403(b); (vi) paid time off (17 days per year), paid sick time benefits (12 days per year), paid parental leave (60 days / 12 weeks ), and paid holidays (12 days per year). Details of these benefit plans will be provided upon request. The application window for this position is expected to close on 11/16/2026.

If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify the base hourly rate/salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.