RCM Manager, CBO

Miami, FL Full-Time Corporate Business Office

Summary

The RCM Manager, CBO is responsible for the daily management, coordination, and oversight of operations within the Central Business Office (CBO) including, but not limited to, billing, collections, cash posting, correspondence, and customer service functions. This role ensures revenue cycle processes operate efficiently, compliance with regulatory standards, accuracy of claims and financial data, and performance targets for financial outcomes are achieved. The Revenue Cycle Manager works collaboratively across departments to streamline processes, improve key performance indicators (KPIs), support financial sustainability, and optimize the patient experience throughout the revenue cycle continuum.

Responsibilities

Leadership & Operational Oversight

Direct, supervise, and evaluate direct reports for all patient financial services functions, including, billing, collections, correspondence, cash posting, customer service, and contracted services.

Develop, implement, and monitor policies, procedures, and workflows to ensure compliance with federal, state, and payer regulations.

Monitor departmental KPIs, dashboards, and reports; develop action plans for performance improvement to align with industry benchmark standards.

Foster a culture of accountability, continuous improvement, and collaborative engagement.

Maintain current knowledge of healthcare regulations, revenue cycle trends, and best practices.

Serve as subject matter expert and escalation point for operational issues within assigned functional area.

Partner with RCM leadership and IT to optimize use of technology, automation tools, and reporting systems.

Lead projects focused on procurement of contracted services, revenue cycle and organizational initiatives, and accelerated cash flow.

Revenue Integrity, Compliance, & Quality Assurance

Ensure compliance with federal, state, and local regulatory guidelines, organizational policies, payer contracts, and accrediting body requirements.

Oversee accurate billing and collection practices while mitigating errors that impact accounts receivable and cash flow.

Collaborate with RCM leadership, Revenue Integrity, Compliance, and audit teams to mitigate risk and implement corrective action plans when needed.

Lead quality improvement initiatives to minimize claim denials, accelerate accounts receivable cycle times, and prevent revenue leakage.

Staff Management & Development

Recruit, develop, evaluate, and retain supervisors and staff for patient financial services functions.

Set clear performance expectations, conduct periodic performance reviews, manage staffing and productivity levels, and support employee engagement initiatives.

Oversee training of staff in updated policies, workflows, and technical enhancements for adaptation and professional growth.

Patient Experience & Customer Service

Address escalated patient financial inquiries in a timely and efficient manner in accordance with regulatory guidelines.

Support the development of solutions to enhance the patient financial experience.

Resource and Financial Management

Develop, monitor, and manage budgets for cost code ensuring efficient use of allocated funds for operational needs. This includes, but is not limited to, staffing, supplies, and contracted services.

Collaboration & Communication

Serve as primary liaison between managed care, IT, other revenue cycle teams, clinical, and other areas regarding billing and collection trends.

Present operational updates, challenges, and opportunities to senior leadership.

Analyze key revenue cycle metrics and communicate effective strategies to improve performance.

Performs all other related job duties as assigned.

Experience

Generally requires 5 to 7 years of related experience. Management experience is required.

Education

Bachelor's degree is required. A minimum of five years of progressive supervisory experience may be substituted for the degree.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.

Ability to communicate effectively in both oral and written form.

Ability to handle difficult and stressful situations with critical thinking and professional composure.

Ability to understand and follow instructions.

Ability to exercise sound and independent judgment.

Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Active license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.