Card Services Operations Analyst

Overview

Compensation: $25.00 - $35.00 hourly based on experience and credentials Location Type: Hybrid Position Type: Full Time

The Card Services Operations Analyst provides analysis and reporting of Card Services products, and leads the planning, execution, and oversight of projects within the Payment Operations department. This role is responsible for analyzing debit and credit card data, managing RPA processes, reconciling general ledger accounts, and supporting fraud detection and forecasting efforts. The position also serves as a subject matter expert (SME) for Card Services operations and collaborates closely with project management, risk, and core services teams

Responsibilities

• Serve as SME with department and enterprise projects, including gathering and documenting requirements • Define project tasks, allocate resources, and manage timelines • Ensure thorough testing and issue resolution before project go-live • Analyze monthly staffing plans to triage and discover opportunities for team efficiencies • Act as Administrator of the Visa Daily Wire and Daily Settlement reports • Responsible for the Visa Quarterly Certificate • Collect and present data for quarterly Fraud Risk presentations • Detect and report fraudulent or unauthorized activity in collaboration with Risk Management • Handles tasks related to Variable Rate credit cards for Core, Data Analytics, Staff Communication (E3), and vendor ticket submissions or escalations • Research and reconcile all general ledger accounts related to Card Services • Ensure accuracy of entries and proper posting • Prepare documentation to support write-offs and corrections • Design, troubleshoot, and maintain Robotic Process Automation (RPA) processes • Identify departmental tasks suitable for RPA conversions • Support staff with RPA-related issues and training • Serve as backup for the Card Services team as needed • Provide vendor billing analysis to troubleshoot expense-related issues • Assist with staff training and disaster recovery testing • Demonstrate knowledge of banking regulations, including but not limited to, Reg Z, Reg E, The Patriot Act, and The Bank Secrecy Act

• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise • Attend educational events to increase professional knowledge • Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

Qualifications

• Bachelor’s degree in business administration, finance, accounting or a related field preferred (A comparable combination of work experience and training may be substituted for the education requirement.) • Minimum of 5 years of experience with a financial institution in a payment compliance role, to include experience in ACH, Wires, RDC, Instant Payments, and/or Treasury Management services • Familiarity with internal systems and payment platforms • Working knowledge of card operations, rules, and banking regulations • Proficiency in standard business software, internet applications, and Windows-based tools • Ability to embrace organizational, process, and system changes • Familiarity with general ledger reconciliation and financial reporting • Experience with RPA tools and process automation

• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines • Accurate, detail-oriented, and organized with task management • Ability to analyze and resolve difficult and often complex problems or situations • Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators • Strong knowledge and understanding of credit union products, services, policies, and procedures • Strong knowledge and understanding of regulatory compliance • Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Benefits

Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts

Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage

Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO

Community Involvement: Paid Volunteer Hours

Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

• Serve as SME with department and enterprise projects, including gathering and documenting requirements • Define project tasks, allocate resources, and manage timelines • Ensure thorough testing and issue resolution before project go-live • Analyze monthly staffing plans to triage and discover opportunities for team efficiencies • Act as Administrator of the Visa Daily Wire and Daily Settlement reports • Responsible for the Visa Quarterly Certificate • Collect and present data for quarterly Fraud Risk presentations • Detect and report fraudulent or unauthorized activity in collaboration with Risk Management • Handles tasks related to Variable Rate credit cards for Core, Data Analytics, Staff Communication (E3), and vendor ticket submissions or escalations • Research and reconcile all general ledger accounts related to Card Services • Ensure accuracy of entries and proper posting • Prepare documentation to support write-offs and corrections • Design, troubleshoot, and maintain Robotic Process Automation (RPA) processes • Identify departmental tasks suitable for RPA conversions • Support staff with RPA-related issues and training • Serve as backup for the Card Services team as needed • Provide vendor billing analysis to troubleshoot expense-related issues • Assist with staff training and disaster recovery testing • Demonstrate knowledge of banking regulations, including but not limited to, Reg Z, Reg E, The Patriot Act, and The Bank Secrecy Act

• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise • Attend educational events to increase professional knowledge • Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

• Bachelor’s degree in business administration, finance, accounting or a related field preferred (A comparable combination of work experience and training may be substituted for the education requirement.) • Minimum of 5 years of experience with a financial institution in a payment compliance role, to include experience in ACH, Wires, RDC, Instant Payments, and/or Treasury Management services • Familiarity with internal systems and payment platforms • Working knowledge of card operations, rules, and banking regulations • Proficiency in standard business software, internet applications, and Windows-based tools • Ability to embrace organizational, process, and system changes • Familiarity with general ledger reconciliation and financial reporting • Experience with RPA tools and process automation

• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines • Accurate, detail-oriented, and organized with task management • Ability to analyze and resolve difficult and often complex problems or situations • Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators • Strong knowledge and understanding of credit union products, services, policies, and procedures • Strong knowledge and understanding of regulatory compliance • Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Benefits

Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts

Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage

Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO

Community Involvement: Paid Volunteer Hours

Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/