Supply Chain Business Systems Analyst Intermediate

Ann Arbor, Michigan, A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. The Troy Medical Campus the Troy Medical Campus will include the Frances and Kenneth Eisenberg Troy Center for Specialty Care (opening early summer 2027) and the Sidney and Madeline Forbes Advanced Imaging Center and Samuel and Jean Frankel Cardiovascular Center (both scheduled to open late 2027/early 2028). The Troy Medical Campus is an opportunity to establish a world-class destination center for musculoskeletal/sports medicine and reproductive medicine. The new Troy facilities will support the Michigan Medicine mission to pursue innovative and more efficient care delivery models, improving patient experience. At Michigan Medicine, our Business Systems Analysts enable our customers with strategic use of information systems and technology to drive Supply Chain operational excellence and performance in support of the clinical environment. You will support activities to maintain the current environment and activities to leverage our investment in enterprise tools and mobile technology. You will provide production support for all technologies related to supply chain functions, as well as collaborate with operational teams and customers to formulate system objectives and projects to implement new functionality. Michigan Medicine will provide you with a positive work/life balance, while also allowing you the opportunity to improve and develop your career. We would love for you to join our innovative and fun team. Respond and follow up on technical help tickets submitted by users via ServiceNow. Providing clients with regular updates. Provide IT support for PeopleSoft, GHX, Syft, and a variety of other applications used internally. Independently investigate and implement solutions to technical issues. Identify recurring technical issues and propose solutions to address the root problems. Assist in routing incoming service requests to the appropriate team member. Oversee device inventories and deployment of new critical devices. Serve as a point of contact for IT-related vendor services and ensure appropriate access to systems is regularly audited and maintained. Assist with enrolling new users for Supply Chain-related mobile applications, troubleshoot technical issues, while optimizing enterprise systems. Escalate and partner on the resolution of network and system-related technical issues and submit requests to tier three infrastructure and ERP application teams. Provide on-call and off-hour support when necessary. Develop and document system and business requirements using standard templates and forms including but not limited to process flows, test scripts, testing scenarios, and standard work instructions. Function as a lead to identify, plan, and execute major projects focusing on implementation of new technologies and/or interfaces between clinical and supply chain systems. Gather operational business requirements and write business cases. Document and deliver system training to operational staff and customers as part of project implementations or while investigating/resolving abnormalities in data or system functions. Provide support for other Michigan Medicine hospitals as required. Bachelor's degree in related field or equivalent experience. 3- 5 years of experience with ERP and/or EHR data systems including system and interface configuration, robust testing activities and successful implementation. Expertise with Microsoft Office applications: Excel, Word, Visio, Access, MS Project, and advanced proficiency with spreadsheet software. Significant experience developing architectural process flows, flow charts, business process maps, standard work instructions, and system testing requirements and scenarios. Experience gathering business requirements and writing business cases for technology implementations and system enhancements. Experience in successfully implementing technological solutions including advances in software utilization, interfaces, and mobile technology. Demonstrated curiosity and innovation in solving customer problems while improving business processes. Demonstrated knowledge of all phases of Software Development lifecycle. Excellent organizational, analytical, problem-solving/troubleshooting, and decision-making skills. Ability to work independently and manage confidential information. Excellent written and verbal communication skills; effective communication with non-native speakers of English. 5 years of experience in health care supply chain environment. Experience with installations, upgrades, patches, maintenance, and troubleshooting of Supply Chain related mobile technologies including handheld PCs and server supported printing technologies. Familiarity with mobile device management platforms, such as Workspace ONE and Intune, is a plus. Experience working with financial, operational and clinical data and systems. Experience with PeopleSoft Supply Chain Management modules especially Purchasing and Inventory Management. Experience with Cloud ERP Implementations. Experience in a University or professional role managing an external vendor relationship requiring technical troubleshooting. Demonstrated interpersonal and project management skills. Proven application of LEAN problem-solving tools. Hands-on experience troubleshooting and configuring mobile printers, label formatting, connectivity (Wi-Fi/Bluetooth), and knowledge of updating firmware. Proficiency in diagnosing and resolving issues on iOS and Android mobile devices, including app performance, connectivity, and device provisioning. Knowledge of barcode scanning technologies and integration with supply chain systems. Ability to create and maintain documentation for device setup, troubleshooting guides, and user training materials. Hybrid Work Schedule Monday through Friday 8:00am-4:30pm including on-call and off-hour support on a rotating schedule. Office is in Ann Arbor, MI. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.