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About the job

Requisition ID: 98565

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

The Conversational AI Business Analyst will work closely with business stakeholders, product owners, and development teams to define requirements and support the delivery of AI-powered customer experience solutions, including chatbots, virtual assistants, generative AI, and contact center automation.

Key Responsibilities

Gather, document, and translate business requirements into user stories and acceptance criteria.

Collaborate with business and technical teams to design conversational AI solutions and customer journeys.

Support Agile delivery, backlog refinement, sprint planning, and release activities.

Identify and manage dependencies, risks, and requirement gaps.

Partner with testing teams to validate solutions through SIT, UAT, and production readiness.

Analyze AI performance and identify opportunities to improve customer experience and automation.

Qualifications:

3+ years of Business Analyst experience in technology or digital transformation.

Experience with Agile methodologies, Jira, and requirements management.

Strong analytical, communication, and stakeholder management skills.

Familiarity with Conversational AI, generative AI, chatbots, or contact center technologies preferred.

Experience with Salesforce, Amazon Connect, or API integrations is a plus.

Job Overview

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

Job Duties & Responsibilities

Develops a strong familiarity with business processes that are in their area of business focus

Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members

Applies analytical skills within functional area to decompose work into manageable value-based units

Responds to requests, identifies conflicts, and makes recommendations where needed

Devises or modifies procedures to solve complex problems

Uses knowledge of business processes to identify interdependencies and functional gaps

Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution

Contributes to the application testing process (directly or to support end users)

Creates and updates documentation, as appropriate, for selected project framework

Maintains a familiarity with market trends in technology

Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED

Bachelor’s or Equivalent Experience

Experience: 2+ years

Preferred Qualifications

None

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt Employee Type: Full Time Job Category: Information Technology Organization: Florida Power & Light Company Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see our policy for more information.