Office Coordinator - ENT (Butler, PA)
UPMC
Butler, PA · Posted November 3, 2026
Just laid off? Start here: a plan for the first weeks
More in Pennsylvania job market · All Office Coordinator jobs (47) · Non-profit & Social Impact · Administration jobs
More roles at UPMC
- Clinical Research Associate · Pittsburgh, PA
- Financial Analyst, Senior · Altoona, PA
- Discharge Planning Associate · Jamestown, NY
- Administrator On Duty · Pittsburgh, PA
- Director, Surgical and Perioperative Services-(UPMC Harrisburg) · Harrisburg, PA
- Discharge Planning Associate - Emergency Room · Erie, PA
Similar jobs
- Office Manager · Walker Consultants · Philadelphia, PA
- Office Manager · NFI Industries · Breinigsville, PA
- Grain Facility Manager · CGB Enterprises · Indiana, PA
- Critical Facilities Manager · Ascent · Philadelphia, PA
- Customer Service Manager · Albertsons Companies · Washington, UT
- Senior Manager, Field Service Enginering · LNW Gaming · Fife, WA
How AI is used in this kind of work
Among first-line supervisors of office and administrative support workers, AI is already used for some of the tasks. Measured exposure for first-line supervisors of office and administrative support workers: 19% (some).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
UPMC is opening a new ENT office in Bulter, PA, and we are looking for a full-time Office Coordinator to join our team! This position will oversee the daily administrative operations of a new multi-specialty medical practice, ensuring efficient patient access, exceptional customer service, and seamless coordination across multiple clinical specialties.
Hours for this position will be Monday through Friday, 7:00am to 4:00pm, with no evenings, weekends, or holidays required! Previous experience working in a healthcare setting is required. Prior management experience is preferred.
Responsibilities:
Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
Ensure patient scheduling is accurate.
Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
Work denial work queues in conjunction with the CBO.
Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
Collaborate with manager in selecting, monitoring and evaluating front office staff.
Bachelor's Degree + 6 months of healthcare experience OR
Associate's Degree in Health Care or Business + 1 year of healthcare experience OR
High School Diploma + 2 years of healthcare experience
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran