Business Development Specialist

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.

Our marketplace creates massive value for all stakeholders:

For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

Compensation Details:

Base Pay : $22.00/hour (~$45,760 annualized for 40 hours/week)

On-Target Earnings (OTE): $65,000/year (composed of 70% base pay and 30% performance-based incentives)

Incentive Structure: Monthly production-based bonuses tied to referral and transaction targets, designed to reward consistent performers with upside potential.

The Business Development Specialist , is an experienced individual contributor who delivers reliable, high-quality patient access support and significantly drives program engagement while managing a broader range of scenarios with increasing independence. The Business Development Specialist builds on strong foundational skills to focus on effectively driving patient lead conversions and influencing program engagement, while handling moderate complexity cases, exercising judgment within defined guidelines, and serving as a dependable team member others can rely on. While being available to step in and handle the core queue coverage duties of a PAC as needed, this particular role focuses primarily on leveraging a specialized skillset to expertly drive patient engagement via carefully developed outreach strategies. This is a variable compensation role with a bonus tied to performance, which means your strong efforts directly impact your potential earnings!

You’re excited about this opportunity because you will...

Educate, qualify, and convert prospective participants to create program engagement.

Master the ability to evangelize Carrum’s story to align Carrum's value to prospective participants that align with healthcare needs.

A self starter eager to organize, document and define best practices to constantly improve outreach strategies.

Manage a wider range of patient inquiries related to access, eligibility, and intake with growing confidence and efficiency.

Apply working knowledge of insurance types, benefits, and Carrum programs to guide patients accurately.

Balance productivity and quality while managing your time, follow-ups, and documentation independently.

Begin contributing ideas and feedback that improve workflows, documentation, or patient experience.

Support newer team members informally by modeling best practices and answering questions.

We’re excited about you because…

You have a “rock-solid” Carrum Pitch and are confident in your ability to influence program engagement.

You have powerful people skills and know how to create strong connections with patients.

You embrace “cold call” workflows and are excited to inform prospective patients about our excellent program offerings.

You understand how to use consultative selling techniques to understand patient needs, address concerns, and overcome objections.

You have excellent documentation and organizational practices.

You understand the importance of curating objection reasoning when a prospective patient is not interested in participating, and leverage this critical feedback to constantly optimize our outreach strategy.

You are a de-escalation expert and know how to best serve patients and create a world class experience for them, despite any existing tension.

You consistently meet or exceed performance expectations and service standards.

You can manage moderate complexity patient scenarios with limited guidance.

You demonstrate reliability, strong follow-through, and increasing ownership of your work.

You communicate clearly and professionally with patients and internal partners.

You are comfortable navigating multiple systems and adapting to evolving processes.

You maintain a patient-first mindset while balancing operational priorities.

Key Responsibilities:

Outbound, cold calling to engage eligible patients, build rapport and establish trust to influence patient decisions.

Manage follow-up activities to re-engage members and close enrollment opportunities.

Accurately and diligently document interactions, outcomes and next steps in internal systems.

Routinely assist with general queue coverage duties and inbox management, across a broader range of access and intake scenarios - as needed.

Apply escalation guidelines appropriately for more complex or sensitive cases.

Identify recurring issues or workflow challenges and share feedback with leadership.

Serve as a reliable team contributor during periods of high volume or change.

Qualifications and Requirements:

High School Diploma or General Education Degree (GED) required; college education preferred.

1-2 Years of experience in sales development, leader generation, or a similar customer facing role preferred.

Excellent written and verbal communication skills.

Strong listening skills

Self start with organization skills

Resilience and persistence.

Ability to quickly learn.

Understands use of CRM and other sales tools.

Spanish Speaking preferred

Why you’ll love working with us...

We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. Yo