Remote Senior Operations Analyst - 811 Metrics
Lumen
Listing collected from Lumen's career site. NextChapter is independent of Lumen.
United States · Posted November 9, 2026
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Operations jobs in the rankings
Rankings about operations jobs
- Best cities for operations jobs #1 New York (1,429 openings)
- Best cities for operations pay after cost of living #1 Reston ($177k)
- Most requested AI skills in operations jobs #1 AI tools in daily work (2.5%)
- AI tools named most often in operations jobs #1 Claude (0.28%)
- Employers with the most operations jobs #1 Amazon (1,480 roles)
How AI is used in this kind of work
Among operations research analysts, AI is already used for a large share of the tasks. Measured exposure for operations research analysts: 43% (high).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
...Lumen is seeking an experienced Operations Analyst for a US-based work-from-home role, focusing on 811 ticket intake, locate performance, and damage prevention initiatives. You will develop dashboards and scorecards to provide visibility into operational performance and...