This position drives the primary field customer relations and communications resource for public interaction and outreach on AEP Transmission projects. Responsible for identifying, developing, and coordinating delivery of overall outreach strategies to support the goals, philosophies, policies, initiatives, and day-to-day activities of AEP Transmission and its affiliates, including joint ventures. Key member of project siting team who interfaces with or supports interaction with external audiences, including individual customers and local officials. Requirements include excellent written and public speaking skills, excellent interpersonal skills, and strong business knowledge. Able to meet with affected or potentially affected customers to surface issues, solve problems, and bring local knowledge and insight to the siting process.

Job Description

What you’ll do:

Work directly with affected or potentially affected landowners to gain beneficial project routing information and resolve issues before and during the transmission line routing process.

Support efforts to work with external affairs teams and educate the public (landowners, thought leaders, elected officials) about proposed transmission projects.

Assist and support of customer outreach strategies that improve two-way communications and line routing success.

Provide field support to transmission siting, line engineering, right of way, and project management team to ensure projects are executed on time.

Provide support to Outreach Specialist and work closely with Project Management, Line and Station Engineering, Right of Way, Corporate Communications, and External Affairs to foster two-way communication between key stakeholders and the project team to improve success in siting transmission projects.

Coordinate deployment of resources accordingly.

What we’re looking for:

Project Outreach Specialist Senior SG7

Education:

Bachelor's degree in journalism, business, marketing, customer service, advertising, communications, public relations, public affairs, or related field.

Experience:

Minimum four years experience in Utilities, Corporate Communications, Customer Service, Marketing, Media Relations, Journalism, or related field.

Project Outreach Specialist Principal SG8

Education:

Bachelor's degree in journalism, business, marketing, customer service, advertising, communications, public relations or public affairs, or related field.

Experience:

Minimum of six years' experience in Utilities, Corporate Communications, Customer Service, Marketing, Media Relations, Journalism, or related field.

Project Outreach Specialist Staff SG9

Education:

Bachelor's degree in journalism, business, marketing, customer service, advertising, communications, public relations or public affairs, or related field.

Experience:

Minimum eight years’ experience in Utilities, Corporate Communications, Customer Service, Marketing, Media Relations, Journalism, or related field.

In addition:

Physical demand level is Sedentary

The ability to handle multiple projects and assignments is critical.

May require extended hours to accomplish assigned tasks to meet requirements and schedules.

Some overnight travel to facilities and projects (field work) is required periodically.

Twenty to thirty percent of travel time is associated with this position.

Ability to hike one mile ten percent of the time.

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

American Electric Power (On-Site)

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Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$87,633.00 - $151,132.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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