Director of Operations and HR

Director of HR Operations

Location: Toms River, NJ (In‑office; supports multi‑state HR operations)

Position Type: Full Time, Exempt

Reports To: Chief Operating Officer (COO)

About the Role

The Director of HR Operations & Workflow Management oversees the day‑to‑day execution of HR processes across Blossom ABA Therapy. This role ensures that onboarding, offboarding, HRIS updates, documentation, device management, office administration, and recruitment operations run smoothly and consistently across all states.

This position is built for an operations‑focused leader who excels at organizing workflows, managing projects, and keeping teams aligned. The Director ensures that HR policies and procedures developed by the Director of HR Compliance & Regulatory Affairs are carried out accurately and consistently.

This role is strictly operational. It does not own payroll, credential tracking, regulatory compliance, or high‑risk investigations.

What You Will Lead

HR Operations Execution

Oversee daily HR operations and ensure processes are carried out consistently across all states.

Maintain accurate HRIS records, employee files, and operational documentation.

Implement and uphold HR policies and workflows created by the Compliance function.

Identify operational gaps and streamline processes to improve efficiency and consistency.

Provide direction and support to HR staff, including HR Generalists and the Office Manager.

Onboarding & Offboarding

Onboarding

Manage the full onboarding process for all new hires.

Coordinate background checks, new‑hire paperwork, HRIS setup, and welcome materials.

Ensure managers complete required onboarding tasks and follow established workflows.

Maintain onboarding checklists and audit files for completeness.

Work with the Credentialing Specialist to align onboarding timelines (credential tracking remains separate).

Offboarding

Manage the full offboarding process for resignations, terminations, and transitions.

Coordinate exit documentation, system access removal, and HRIS updates.

Ensure managers complete offboarding tasks, including equipment return and communication steps.

Conduct exit interviews for routine separations and escalate sensitive matters to HR Compliance.

Audit offboarding files for accuracy and policy adherence.

Device Management

Oversee the lifecycle of company devices, including assignment, return, and inventory tracking.

Ensure devices are prepared for new hires and collected during offboarding.

Maintain accurate device logs and partner with IT on configuration, troubleshooting, and replacements.

Audit device records regularly to ensure accountability.

Office Manager Oversight

Provide leadership and support to the Office Manager.

Ensure administrative workflows are completed accurately and on time.

Oversee office operations including supplies, mail, scheduling support, and general administrative coordination.

Support employee‑facing tasks such as welcome packets, badges, and equipment distribution.

Offer coaching, feedback, and performance support as needed.

Recruitment Operations Oversight

Oversee the Director of Recruitment and ensure recruiting operations meet staffing needs.

Monitor recruiting metrics such as vacancies, time‑to‑fill, and candidate flow.

Ensure hiring workflows and documentation follow established HR policies.

Support recruiter performance, pipeline management, and coverage strategies.

Coordinate with HR Compliance on hiring decisions involving legal or regulatory considerations.

Employee Relations (Operational-Level Only)

Serve as the first point of contact for routine employee relations issues such as attendance concerns or minor conflicts.

Conduct initial fact‑finding and escalate high‑risk matters to HR Compliance.

Support managers with basic performance documentation and corrective action templates.

Track employee‑relations trends and share updates with HR Compliance.

Maintain accurate documentation and HRIS updates.

Cross‑Functional Collaboration

Work closely with HR Compliance to ensure policies and procedures are followed.

Partner with Recruiting, Credentialing, Finance, Admissions, and Operations to support smooth workflows.

Keep communication clear across departments to maintain consistent HR operations and employee experience.

Operational Compliance & Quality Assurance

Conduct routine audits of onboarding, offboarding, HRIS accuracy, documentation, and device management.

Ensure day‑to‑day HR operations follow established policies and procedures.

Escalate regulatory or legal questions to HR Compliance.

Support unemployment claims, basic compliance tasks, and audit preparation under Compliance direction.

What We Are Looking For

Experience leading HR operations, workflow management, or project‑driven HR functions.

Strong communication, organization, and problem‑solving skills.

Experience with onboarding, offboarding, LMS, HRIS systems, or multi‑site HR operations.

Experience supervising administrative staff.

Experience overseeing recruiting operations is a plus.

Familiarity with CentralReach, Monday.com, Viventium, or similar systems is helpful.

Ability to travel as needed.

Behavioral health or healthcare operations experience preferred.

Compensation and Benefits

Competitive Salary

Health Insurance

401(k)

Professional Development

Performance‑Based Incentives