Regional Account Director

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable): Shift 1 (United States of America)

Job Description:

Vitalant is currently hiring a Regional Account Director to build and strengthen strategic customer relationships that support our mission to save and improve lives through blood donation, research, and innovation. In this role, you’ll lead account strategy across an assigned geographic region, developing and executing customer account plans, negotiating and managing agreements, and driving revenue growth. You’ll also lead customer-facing teams to ensure a consistent, collaborative approach that strengthens partnerships, advances Vitalant’s organizational objectives, and helps ensure patients have access to the lifesaving blood products they need.

Compensation: $108,000 - $160,000 + 10% target incentive plan eligibility

Work Location: This is a fully remote position that can be performed from a home office anywhere within Arizona.

As a Regional Account Director, you'll get to:

Develops and executes strategic account plans for a large portfolio of customers within an assigned geography to achieve revenue, customer engagement, and contract goals.

Leads strategic planning and coordinates cross-functional account teams to align customer objectives with Vitalant’s organizational priorities.

Builds and maintains relationships with senior leaders and department stakeholders at hospitals and health systems to strengthen partnerships and expand business opportunities.

Partners with local operating units and internal stakeholders to coordinate account activities, monitor performance, and ensure consistent service delivery.

Meets regularly with customers to advance account objectives, improve service and product utilization, address unmet needs, and coordinate solutions using appropriate Vitalant resources.

Analyzes customer utilization trends, service levels, inventory management, and performance metrics; prepares and communicates reports to customers and leadership.

Oversees customer inquiries and complaints, ensuring effective resolution and continuous service improvement.

Negotiates and manages contracts across multiple service lines, including Therapeutic Apheresis, Transfusion Services, Blood Products and Services, and Immunohematology Reference Laboratories (IRL); coordinates implementation of contract terms with operational teams.

Maintains pricing and budget discipline while identifying opportunities to drive revenue, expand service offerings, retain existing business, and develop new accounts.

Leads requests for proposals (RFPs) for new and existing business and oversees the implementation of new products and services for assigned customers.

Leads or participates in internal projects and regular national and geographic team meetings to review performance, supply, metrics, and accountability.

Maintains customer relationship management (CRM) systems and contract management records, monitors competitive activity, and stays current on industry trends to inform account strategies.

REQUIREMENTS:

KNOWLEDGE/EDUCATION

Bachelor's degree or equivalent combination of education and experience required.

Strong knowledge of the healthcare industry required. Knowledge of the healthcare industry required.

Thorough knowledge of hospital, hospital systems, and Group Purchasing Organizations required

EXPERIENCE

Five years sales and marketing experience in the biological, pharmaceutical, blood service, medical device or plasma industry required.

Large account or large territory experience required.

Experience in price and contract negotiation required.

Two years sales management preferred.

Knowledge of blood industry preferred

SKILLS/ABILITIES

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Able to organize, prioritize, and execute a variable workload and multiple priorities.

Effective oral and written communication skills.

Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.

Ability to work in a team environment.

Ability to analyze and prepare data to a variety of external and internal stakeholders.

Must have proficient computer skills.

Ability to travel (50%+).

Location: Vitalant Remote Work Phoenix, AZ 85007

Job Category: Sales / Community Outreach

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.