Technical Operations Manager

This role is hybrid, based out of our Boston office.

About Us: Gradient AI is revolutionizing Group Health and P&C insurance with AI powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry's largest data lakes, with tens of millions of policies and claims, to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast, and it's an exciting time to join the team.

About the Role: If you want to work on cutting edge technology with friendly, intelligent people in a highly collaborative environment, then Gradient AI is the right place for you. We are looking for a Technical Operations Manager to support a team dedicated to maintaining our critical applications and infrastructure. The ideal candidate will have experience defining a vision and strategy for operational excellence in a rapid growth environment.

How will you make an impact:

Oversee TechOps, responsible for major IT initiatives, the internal and external helpdesks

Partner with DevOps to deploy, maintain, and manage high availability cloud application, database, and IT infrastructure according to best practices and industry standards

Partner with SecOps to continuously mature and implement our overall security posture

Create tools for system health monitoring, SLA compliance, and alerting/notification

Establish and maintain metrics to assess team bandwidth

Evolve processes for incident management, escalation, and reporting

Maintain staff coverage for SLAs and required response times

Skills needed to succeed:

7+ years of experience managing applications and IT infrastructure; 2+ years managing high-performing teams

Ability to think long-term strategy while setting short-term goals

Experience implementing effective monitoring and logging of SaaS cloud environments to ensure a secure and compliant infrastructure

Effective communication across all functions and levels, including senior leadership, Engineering, DevOps, and Client Experience teams

Demonstrated leadership skills with the ability to supervise, grow, and mentor team members

3+ years with the majority of the tools in our tech stack: MacOS & Windows 11 administration

Jamf suite / Intune

Okta identity management

Microsoft365 suite

Atlassian suite (Jira, Confluence)

FreshService ticket management

TCP/IP networking

What We Offer :

A fun, team-oriented startup culture

Generous stock options, we all get to own a piece of what we're building

Unlimited vacation days

Flexible schedule that supports working from home

Full benefits package including medical, dental, vision, 401k, and more

Ample opportunities to learn and take on new responsibilities

Salary Range: $130-155,000 base salary annually. This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit based increases, promotions, and company wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.