Manager of Advanced Practice – Urgent Care (Full-Time)

Position Title: Manager of Advanced Practice – Urgent Care (Full-Time) Department: Family and Community Medicine About Acclaim Health: Acclaim Health (Acclaim) is a multi-specialty medical group practice comprised of over 500 physicians, nurse practitioners, and physician assistants who partner with JPS Health Network (JPS). Acclaim supports JPS’s mission of transforming healthcare delivery for the communities we serve. From primary care to surgery to a full range of specialties, Acclaim’s goal is to provide high-quality, compassionate care for every patient, every time. JPS Health Network has been serving the residents of Tarrant County for over 100 years, covering a population of 3.5+ million. As the county health network and Level-1 Trauma Center, JPS is also an urban teaching hospital with a long history of training physicians and medical students. JPS offers 18 residency and fellowship programs, including the largest family medicine residency in the nation For more information, visit www.teamacclaim.org. Job Description: Acclaim Health is seeking an experienced Nurse Practitioner or Physician Assistant to serve as the Manager of Advanced Practice for Urgent Care in Fort Worth, Texas. The APP Manager leads the urgent care APP workforce and partners with physician, nursing, and operational leaders to support safe, timely, and efficient care in a high-volume setting. Responsibilities include APP staffing, recruitment, onboarding, professional development, performance management, and quality improvement. Job Summary: Full-time position includes 0.2 FTE dedicated to administrative and leadership responsibilities and 0.8 FTE dedicated to direct patient care. Daytime shifts, primarily 12-hour shifts, with no overnight coverage. Urgent Care operates seven days per week. Collaborative physician and APP staffing model. Epic electronic medical record system. Administrative time and clinical assignments are coordinated with department leadership to support both responsibilities. Essential Duties and Responsibilities: Leadership and Oversight Provide strategic direction and leadership for the APP workforce within Urgent Care. Oversee daily operations of the APP team, ensuring appropriate staffing, performance, and alignment with department objectives. Participate in regular staff rounding to identify opportunities for improvement and enhance provider engagement. Foster a collaborative and supportive environment for APPs, promoting professional development and job satisfaction. Coordinate with department leadership to integrate APPs into care delivery models and optimize patient care. Provide timely feedback and coaching, address conflict, and manage performance or conduct concerns in collaboration with department leadership and Human Resources. Clinical Support and Coordination Ensure APPs provide high-quality, safe, evidence-based care to patients in the Urgent Care setting. Act as a resource for clinical questions and challenges faced by APPs, facilitating continuous learning and improvement. Collaborate with physicians, specialists, nursing, and other healthcare professionals to coordinate care, including timely consultation, referral, transfer, and escalation to a higher level of care. Monitor patient outcomes and quality metrics to ensure APPs meet departmental performance standards; participate in peer review and patient safety improvement activities. Provide direct patient care within the 0.6 clinical FTE allocation, including evaluation, diagnosis, and treatment of acute illnesses, minor injuries, and other urgent healthcare needs. Obtain histories, perform physical examinations, order and interpret diagnostic tests, and develop individualized treatment plans. Perform clinical procedures consistent with training, competency, clinical privileges, and scope of practice. Educate patients and families regarding diagnoses, treatment plans, medications, return precautions, and follow-up care; maintain timely, accurate, and complete documentation in Epic. Recruitment and Retention Lead efforts for the recruitment, hiring, and onboarding of new APPs. Develop and implement retention strategies to support APP engagement and workforce stability. Support the professional growth and career development of APPs through mentorship, training, and annual performance evaluations. Develop and maintain structured orientation and competency assessment processes in partnership with physician and clinical leadership. Administrative and Operational Duties Develop and maintain APP policies, procedures, protocols, and workflows in alignment with departmental, institutional, and regulatory standards and appropriate approval processes. Oversee APP scheduling, coverage, and time-off planning to maintain appropriate staffing across all days of operation. Collaborate with leadership to align staffing and APP utilization with patient volume, acuity, competencies, and operational needs. Collaborate with leadership to monitor and manage APP workforce budgets and staffing expenses, including additional coverage needs, to ensure resources are allocated effectively and efficiently. Monitor productivity, patient throughput, length of stay, documentation completion, and patient experience; implement and evaluate improvements with physician, nursing, and operational leaders. Coordinate with the Medical Staff Office and departmental leadership to ensure APP licensure, certifications, credentialing, and clinical privileges remain current and appropriate to assigned duties. Support accurate documentation, coding, and billing practices in collaboration with revenue cycle and compliance teams. Participate in departmental meetings, committees, and other institutional activities as necessary. Collaboration and Communication Serve as a liaison between APPs and other members of the healthcare team, maintaining open lines of communication. Collaborate with clinical leadership, educational teams, and administrative staff to improve workflows and enhance patient care delivery. Represent the interests of the Urgent Care APP workforce within the department and institution. Communicate departmental priorities, practice changes, and performance expectations to APPs; support academic and educational initiatives as appropriate. Perform other job-related duties as assigned.