IT Consultant III - Technology Lifecycle Management (TLM)

Please note, this position is designated as flexible (aka hybrid), and the expectation is that the selected candidate will report to the assigned office in Greensboro, NC 3 days per week.

Technical Summary:

The IT Consultant III - Technology Lifecycle Management (TLM) is a senior individual contributor responsible for defining and managing Asset Management-related activities for IT hardware, including overseeing lifecycle and ensuring all assets are managed using defined systems of record and related tools. Additionally, the role will also be responsible for partnering with application owners and managers to define application wellness roadmaps and strategies that enable application and infrastructure modernization, while actively managing technical debt across the enterprise technology stack. This role operates within the Technology Lifecycle Management and Modernization (TLM) organization and partners closely with application teams, enterprise architecture, platform engineering, security, infrastructure, Datacenter Operations, Network Operations, Finance, and Compliance.

Job Summary:

This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.

Essential Responsibilities:

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.

Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.

Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).

Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.

Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.

Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).

Maps current state against future state processes.

Identifies the impact of requirements on upstream and downstream solution components.

Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).

Identifies value gaps and opportunities for process enhancements or efficiencies.

Supports solution design by researching how to help translate requirements into workable business solutions.

Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.

Supports the evaluation of third-party vendors as directed.

Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).