Administrative Assistant II – Program & Operations Support

Department

Volunteer Services Job Summary

Responsible for providing administrative and office support for an extremely large department or providing support for multiple department managers and/or department directors. Duties include answering the telephone, fielding calls, greeting and directing customers in a professional manner, and a wide variety of general office duties and special projects. Position may supervise other administrative and clerical support staff for a department or departments. This position performs advanced computer skills. Maintains a thorough understanding of the content of each director's job and overall department operations.

Required Qualifications

- Require three (3) years of general office/administrative experience.

Preferred Qualifications

- Prefer ability to work independently and shift priorities with flexibility. - Prefer ability to coordinate a multitude of tasks in a fast-paced environment. - Prefer ability to communicate in a professional manner, both verbally and in writing; strong interpersonal and customer service skills. - Prefer demonstrated competency in commonly used computer applications and office equipment, including Intranet and Internet. - Prefer professional secretary certification (CPS) or an Associate degree.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Preferred Education

Required Licenses and Certifications

Preferred Licenses and Certifications

Additional Details

POSITION DISTINCTION This position is designed to provide dedicated administrative and project support to the leadership of Volunteer Services and Gift Shop Operations. Although classified as an Administrative Assistant II, the position's primary focus is program development, project coordination, operational improvement, reporting, and strategic administrative support. The position is distinguished by the following: • Leadership-Focused Support: Works directly with the Director of Volunteer Services and Gift Shop Operations Manager to advance departmental priorities and initiatives. • Project Ownership: Takes responsibility for assigned projects, coordinating the necessary research, planning, communication, documentation, and follow-through. • Multi-Site Scope: Supports initiatives and operational improvements that affect multiple hospital campuses and Gift Shop locations. • Program Growth: Contributes to the development, implementation, and evaluation of new programs and service opportunities. • Financial & Operational Support: Provides analytical and administrative support for departmental budgets, reporting, financial processes, and operational improvements. • Technology & Innovation: Helps identify and implement solutions that improve efficiency, accuracy, and consistency across departmental functions.

This position does not primarily perform traditional administrative assistant functions, such as calendar management, routine meeting scheduling, or general clerical support. The position does not independently supervise employees or volunteers and is not responsible for the daily management of volunteer assignments, front-line service delivery, or routine volunteer scheduling and onboarding. Project-specific support for recruitment, onboarding initiatives, or new program launches may be assigned when related to departmental growth or expansion. The position receives direction and establishes priorities through the Director of Volunteer Services and Gift Shop Operations Manager. It works collaboratively with Program Specialists, and other departmental personnel but does not function as an operational subordinate within those positions' reporting structures.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/

- Require three (3) years of general office/administrative experience.

- Prefer ability to work independently and shift priorities with flexibility. - Prefer ability to coordinate a multitude of tasks in a fast-paced environment. - Prefer ability to communicate in a professional manner, both verbally and in writing; strong interpersonal and customer service skills. - Prefer demonstrated competency in commonly used computer applications and office equipment, including Intranet and Internet. - Prefer professional secretary certification (CPS) or an Associate degree.