Account Manager

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About the Role

As an Account Manager, you will manage a diverse block of customers and will be responsible for the successful delivery of ComPsych’s global employee assistance, behavioral health, wellness and work-life services. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. In this role, you will have the opportunity to collaborate with other internal partners within ComPsych to make sure that our service delivery is flawless.

What You'll Do

Manage the overall customer satisfaction and profitability of your assigned customers

Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns

Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs

Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities

Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting

Establish and build strong working relationships with ComPsych’s business leaders and team members

Perform other duties as assigned

What We're Looking For

BS/BA required

Account management experience required

Experience working in insurance, benefits, healthcare or human resources-related services, a plus

Proven track record of successfully selling additional service lines to current customers

Stable work history required

Computer literacy in Microsoft Office Suite required

Travel as necessary to meet with new and existing customers and for Annual Kick-Off

Self-starter with ability to multi-task and work autonomously

Excellent organizational and project management skills

Effective interpersonal and communication skills

Ability to travel up to 25% of the time

Other Requirements

Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required

Ability to be present on camera during work-related trainings, meetings, and/or events

Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

The salary range for this position is $70,000 - $85,000 annual. The salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.