Operations Coordinator (Workforce Center)

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Operations Coordinator provides tactical planning and support for the Workforce Center. This position ensures a high quality training environment for all clients, and assists with managing relationships with outside clients and vendors, including large employers, training vendors, academic partners and test vendors.

PRIMARY JOB RESPONSIBILITIES

Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives; makes adjustments as needed to enhance performance

Manages supply vendors and supports access to technology resources

Works closely with external clients, vendors, students, training partners, instructors, and the sales team

Provides administrative and operational support for training delivery, including preparation of materials and coordination of logistical details to ensure courses are set up for success; works in close collaboration with leadership and the training partner to align course operations with strategic goals and program standards; supports communication with instructors and vendors as needed, ensuring timely execution of training activities

Leads the operational implementation of student services and acts as a point of contact for external clients across communication platforms; provides direct support to students throughout their learning experience—from initial inquiry and registration to accessing virtual classes, completing course evaluations, and receiving certificates of completion and digital badges

Continuously updates operational procedures to enhance the student and client experience

Generates and maintains operational reports related to course enrollments, revenue tracking, and cost monitoring; manages purchasing card (P-Card) reconciliation, prepares client invoices, and oversees collections to ensure timely and accurate financial processing

Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Proficient in Microsoft Office Suite, Google Docs, Salesforce and Adobe Acrobat

Strong interpersonal skills

Strong verbal and written communication skills

Excellent customer service orientation and client engagement abilities

Strong problem solving skills

Exceptional attention to detail with strong organizational and time management skills

Positive team player with the ability to take direction and complete tasks efficiently

Ability to quickly learn new software platforms, including online registration and evaluation systems

MINIMUM QUALIFICATIONS

High School Diploma or the equivalent

Three or more years of relevant professional experience

PREFERRED QUALIFICATIONS

Bachelor's degree

ABOUT THE TEAM

The Workforce Center was established in 2013 to address the skill needs of our modern and fast-paced workplaces. Powered by top-ranked Saint Louis University, the Workforce Center provides premier training solutions to corporations and individuals nationwide. With a mission to fulfill the needs of modern organizations, the Center offers a range of training topics including Cyber Security, Project Management, Agile, Analytics, Software Engineering and more. Learn more about the Workforce Center at SLU.

Function

Staff Program Support

Scheduled Weekly Hours: 40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.