Billing Manager

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary Leads Billing operations responsible for the complete, accurate, and timely delivery of customer invoices. Provides direction to Billing Supervisors, drives performance through data and controls, resolves complex billing issues, and partners across the business to improve customer experience, cash flow, and operational effectiveness.

II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Leads the planning, prioritization, and execution of Billing activities to ensure invoices are complete, accurate, timely, and aligned with customer requirements and department standards.

Uses billing data, operational and financial metrics, and trend reporting to identify risks, recurring errors, capacity needs, and opportunities for measurable improvement.

Establishes and monitors work processes, controls, service levels, and quality standards; drives corrective action, root-cause resolution, and continuous improvement.

Provides direction, coaching, and leadership to Billing Supervisors and builds team capability through clear expectations, performance management, training, and development.

Partners with Sales, Operations, Finance, Digital, Customer Experience, and customers to resolve complex or escalated billing issues and implement sustainable solutions.

Oversees department staffing and talent needs, including selection, onboarding, coaching, training, succession planning, and performance evaluation. Provides input into termination, compensation, and promotion decisions.

Direct supervision of 2+ full-time employees, including:

Indirect supervision of 9+ full-time employees.

III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelors degree (accredited) in Accounting, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.

Experience: Seven years of relevant work experience (in addition to education requirement).

None required

B. Certificates, Licenses, Registrations or Other Requirements

C. Other Knowledge, Skills or Abilities Required

Strong people leadership skills, including the ability to lead supervisors, set expectations, coach performance, develop talent, and drive accountability

Clear and effective written and verbal communication, executive presence, and strong interpersonal skills; able to communicate complex billing issues and recommendations to customers and cross-functional stakeholders

Strong organizational, prioritization, and time-management skills, with the ability to manage multiple workstreams, deadlines, escalations, and changing business needs simultaneously.

Advanced analytical and problem-solving skills, including root-cause analysis, trend identification, development of corrective actions, and measurement of business results

Ability to use operational and financial metrics to manage performance, evaluate billing accuracy and timeliness, identify risk, and influence decisions

Advanced proficiency in Microsoft Excel, including pivot tables, lookups, data validation, and analysis of large data sets; experience with Power BI, SQL, Smartsheet, or similar reporting and collaboration tools is preferred

Working knowledge of billing operations, accounting concepts, customer invoicing, reconciliation, aging and cash-flow impacts, and internal control requirements, including Sarbanes-Oxley compliance

Ability to manage complex and specialized invoicing requirements, including customer portals, integrations, templates, work-order management systems, data mapping, testing, and implementation dependencies

Strong customer-service and stakeholder-management skills, including the ability to manage difficult escalations, set clear expectations, negotiate practical solutions, and maintain professional relationships under pressure

Ability to operate effectively in a changing environment, exercise sound judgment, work independently and collaboratively, and maintain accuracy and composure under pressure

V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: hybrid office setting.

The expected base pay range for this hybrid position is $95,700- $120,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM ( WM.com ) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.