Executive Director Clinical Operations - Alaska PMG

Calling All Esteemed Leaders! Are you a healthcare operations leader who excels in medical group performance, provider workforce strategy, patient access, network growth, and financial stewardship? Do you thrive in complex, matrixed environments where physician partnership, operational effectiveness, and integrated care delivery come together to advance clinical excellence and patient experience? If so, we invite you to explore this leadership opportunity with Providence.

The Role

The Executive Director, Clinical Operations serves as the senior non-physician operational leader for Providence Medical Group Alaska. In partnership with physician executives and regional leadership, this position is accountable for the overall operational, financial, access, workforce, growth, and performance outcomes of the medical group.

The Executive Director provides strategic leadership and oversight for medical group operations, provider recruitment and retention, patient access, network development, service line growth, workforce planning, and integration across the continuum of care. This leader partners closely with physician leaders, hospital executives, and system stakeholders to advance clinical excellence, operational effectiveness, provider engagement, financial sustainability, and exceptional patient experience.

The Executive Director serves as a key member of the Alaska Medical Group Executive Leadership Team and helps shape the long-term strategic direction of the medical group.

What You'll Do

Medical Group Performance

Accountable for overall operational performance of the medical group, including patient access, provider productivity, quality outcomes, patient experience, caregiver engagement, and financial performance.

Establish organizational priorities, performance metrics, and operational strategies that support the medical group's strategic and financial objectives.

Provider Recruitment, Retention, and Workforce Strategy

Provide executive oversight for provider workforce strategy, including recruitment planning, retention initiatives, succession planning, onboarding, and long-range workforce development efforts.

Partner with physician leadership and recruitment teams to develop innovative recruitment and retention strategies for hard-to-fill specialties, rural markets, and emerging service lines.

Develop workforce plans that ensure provider capacity aligns with patient demand, community need, and future growth strategies.

Support development of physician leadership pipelines and succession plans for critical leadership positions.

Access Optimization and Patient Growth

Accountable for medical group access performance, including provider capacity, third-next available appointments, panel management, referral management, patient throughput, and access improvement initiatives.

Lead strategies that increase patient panel growth, improve care continuity, expand access points, and reduce barriers to care.

Utilize operational and market data to identify opportunities to improve access, growth, and patient engagement across Alaska.

Work collaboratively with hospital and medical staff leaders to effectively and equitably develop call coverage plans for applicable PMG specialties.

Service Line and Network Growth

Lead development and execution of medical group growth strategies, including service line expansion, clinic development, ambulatory network growth, and market development opportunities.

Identify and evaluate opportunities for expansion of specialty and primary care services across Alaska.

Collaborate with physician executives, hospital leaders, and business development teams to align growth initiatives with organizational priorities and community needs.

Partner with regional and system leaders to scale innovative care delivery models that support organizational goals and market needs.

Financial Stewardship and Operating Margin

Accountable for achievement of medical group operating margin targets and overall financial performance.

Direct development and management of operating and capital budgets while ensuring alignment with strategic goals.

Monitor revenue, expense, productivity, staffing, provider compensation, and operational performance indicators.

Develop and implement action plans to improve financial performance and achieve sustainable long-term growth.

Evaluate business opportunities, pro formas, and investment decisions to support expansion and operational excellence.

Integrated Delivery System Leadership

Serve as the primary operational leader connecting medical group operations with hospital, regional, and system leadership.

Drive alignment between ambulatory, acute care, specialty, virtual care, and regional service line strategies.

Partner with executive leaders across Providence Alaska to improve care coordination, operational integration, and patient outcomes.

Foster collaboration across the integrated delivery system to support shared strategic, financial, quality, and workforce objectives.

The Executive Director is accountable for the operational success, provider workforce strategy, access performance, network growth, financial sustainability, and strategic development of Providence Medical Group Alaska and serves as the principal operational partner to physician leadership in advancing the mission, vision, and long-term success of the medical group.

What You'll Bring

Education & Credentials

Bachelor’s Degree.

Master’s Degree (M.S., MHA, or MBA) (preferred).

Experience & Expertise

12 years of job-related experience, preferably physician practice management experience.

10 or more years of progressively responsible leadership experience, including direct supervisory experience.

7 years of senior leadership experience with responsibility over support departments in a complex medical center.

Management experience; experience in progressively responsible roles with demonstrated leadership experience and strong project/change management skills (preferably within healthcare).

Experience working in a large matrixed organization including experience with operations, finance, quality, risk and business growth and development.

Experience working with community and business leaders, physicians and other clinical leaders, finance and operations leaders and executives.

Experience with developing and monitoring financial and operational accountability and reporting systems.

Strategic thinking and planning: Experience in developing strategic and business plans, budgets and pro forma.

Operational Understanding and Effectiveness: Strong matrixed partnership experience and proven track record in successfully developing and executing negotiation strategies for significant and complex relationships.

Professional & Leadership Capabilities

Strategic Partnership and Influence

Builds trusted relationships across leaders, teams, and stakeholders to align priorities, navigate complex challenges, and achieve shared organizational objectives. Influences decision-making at all levels through credibility, collaboration, and change leadership.

Communication and Stakeholder Trust

Communicates complex information with clarity, purpose, and impact across diverse audiences. Demonstrates strong listening skills, fosters transparency, anticipates stakeholder needs, and drives alignment through effective written, verbal, and presentation communication.

Accountability and Results Leadership

Drives execution and delivers measurable outcomes through sound judgment, strategic planning, and disciplined follow-through. Establishes clear expectations, promotes accountability, and leads initiatives that advance organizational performance and continuous improvement.

Organizational Effectiveness and Change Leadership

Leads through ambiguity and complexity by leveraging organizational development, change management, and operational expertise. Builds shared vision, accelerates adoption of change, fosters collaboration, and develops solutions that support long-term success.

Why Join Us?

Medical Group Executive Leadership: Serve as the senior non-physician operational leader for Providence Medical Group Alaska and a key member of the Alaska Medical Group Executive Leadership Team.

Provider Workforce & Access Impact: Lead provider recruitment, retention, workforce planning, patient access, panel growth, referral management, and call coverage strategies.

Strategic Growth & Financial Stewardship: Advance service line expansion, network development, operating margin performance, capital planning, and sustainable long-term growth.

Integrated Care Partnership: Partner with physician executives, hospital leaders, regional leadership, and system stakeholders to improve care coordination, operational integration, clinical excellence, and patient outcomes.

Ready to Shape the Future of Healthcare?

If you are an experienced healthcare operations leader with expertise in medical group performance, provider workforce strategy, patient access, financial stewardship, and integrated care delivery, we encourage you to apply and help advance the mission, vision, and long-term success of Providence Medical Group Alaska.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

PLEASE ADJUST ACCORDINGLY: At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of four days onsite, one day remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits .

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act .