Director of Outpatient Services - Bronx

Job Title: Director of Outpatient Services – Bronx

Department: Elizabeth L. Sturz Outpatient Services / Mental Health Outpatient Treatment and Rehabilitation Services

Reports To: Vice President for Outpatient Services / Vice President for Clinic Operations

Location: Bronx, NY (ELS and Argus Community Headquarters)

Job Summary

The Director provides integrated clinical and operational leadership for Argus Community’s Outpatient Services in the Bronx. Current programs under this portfolio include the Elizabeth L. Sturz (ELS) OASAS-certified outpatient program and the Pathways to Wellness NYS OMH-certified Mental Health Outpatient Treatment and Rehabilitation Services (MHOTRS) program. The position allocates the time and resources necessary to manage each program, ensuring effective daily operations, regulatory compliance, clinical quality, staff development, productivity, and coordinated, trauma-informed, recovery-oriented care. The Director serves as a liaison between program staff and executive leadership and works collaboratively with medical providers, compliance personnel, and community partners.

Primary Duties & Responsibilities include, but are not limited to:

SUD Outpatient Services

Oversee daily operations of the ELS outpatient clinic in accordance with applicable OASAS Parts 800, 814, and 822 requirements and agency policies.

Provide and document individual and group clinical supervision, staff coaching, performance evaluations, and required training; support evidence-based individual and group services.

Oversee accurate and complete billing, monitor weekly productivity, and develop improvement plans in consultation with executive leadership.

Audit intake, assessment, treatment plans, progress notes, medical and legal documentation, admissions, discharges, referrals, utilization reviews, and care coordination for timeliness and compliance.

Monitor census, admission and discharge trends, clinical outcomes, service gaps, and quality measures; implement quality improvement initiatives and PDSA cycles.

Lead interdisciplinary meetings and complex case conferences; coordinate ancillary referrals and exchange of information with behavioral health and medical providers.

Collaborate with the Medical Director and consultants; support HIPAA-compliant telehealth practices; establish and maintain cross-agency partnerships through formal Memorandums of Understanding (MOUs) and Business Associate Agreements (BAAs) to enhance service delivery.

Review documentation of all staff supervision to ensure staff are adequately supervised, trained, and supported.

Participate as part of the program management team to ensure that all Outpatient Programs have the necessary resources to provide high-quality services.

Complete required OASAS, funder, agency, and other applicable reporting; participate in management and quality improvement meetings.

MHOTRS Mental Health Services

Provide clinical and operational leadership for MHOTRS services consistent with NYS OMH certification standards, agency policies, and applicable professional scope-of-practice requirements.

Provide or arrange appropriate clinical supervision to assigned social workers and other clinical personnel, including supervision records and required review or sign-off.

Oversee assessment, diagnosis within professional scope, treatment planning, psychotherapy, crisis intervention, stabilization, and coordination of care.

Review electronic health record documentation for clinical quality, completeness, timeliness, medical necessity, and regulatory compliance.

Conduct case consultations and clinical reviews; collaborate with psychiatrists, nurse practitioners, and other members of the multidisciplinary team.

Maintain an assigned clinical caseload as operationally appropriate and provide clinical support during high-acuity situations.

Oversee utilization review, quality assurance, incident reporting, risk management, audits, corrective action, and performance improvement in coordination with Compliance.

Support onboarding, staff development, trauma-informed and culturally responsive practice, and any required rotating after-hours clinical coverage.

Shared Leadership Responsibilities

Allocate leadership time equitably across both programs while responding to urgent clinical or operational needs.

Maintain separate program records, regulatory workflows, reporting, and accountability for OASAS and OMH requirements.

Coordinate staffing, schedules, training, service access, and cross-program referrals without compromising program-specific requirements.

Communicate performance, risks, staffing needs, and improvement priorities to designated executive leadership.

Qualifications/Criteria

Current New York State professional license and credentials sufficient for the clinical leadership and supervision duties assigned in both programs; LCSW or PhD required. Any supervision or clinical function requiring additional authorization must be performed by an appropriately qualified professional.

At least five years of relevant behavioral health experience, including substantial clinical leadership or management experience and documented clinical supervision experience.

Experience with OASAS Part 822 outpatient services and OMH-certified mental health programs preferred.

Completion of the 30-hour Clinical Supervision Foundations training, where applicable to assigned OASAS supervisory duties; CASAC Master or Advanced Counselor preferred.

Seminar in Field Instruction (SIFI) certification preferred

Strong knowledge of clinical documentation, EMRs, quality improvement, payer billing, privacy, telehealth, and regulatory compliance.

Strong organizational, training, communication, and interdisciplinary leadership skills.

Education

Master’s degree or higher in social work, mental health counseling, psychology, nursing, or a related clinical behavioral health field, consistent with professional licensure and position requirements.