The Service Contracts Manager is responsible for qualifying incoming Services contracts requests, creating, editing, and maintaining Statements of Work (SOWs) and related Services contracts, as well as serving as a subject matter expert for the SOW process. This Service Contracts Manager role autonomously drives the delivery of Services offerings to both internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders. The Service Contracts Manager is also responsible for driving quality assurance for any outgoing services opportunities and serves in a mentor-capacity to the Service Contracts Operations, Risk, & Execution (SCORE) team.

How you'll make an impact

Own the relationship with third party vendors; monitor and ensure quality product as it relates to any pricing deliverable needs

Demonstrate advanced proficiency with the SOW development processes and toolsets, and demonstrate flexibility with new procedures

Partner with and advise Optiv’s various stakeholders on services selling best practices

Remove obstacles impeding the team’s progress

Perform research to uncover issues and actively report insights to leadership to drive understanding and action; identify specific requirements (market, financial, legal, and partner) to adjust or create solutions that meet these business needs

Proficient in contracting and procurement best practices

Demonstrate advanced expertise in Optiv and vendor professional services

Regularly train and mentor others on the development and maintenance of SOWs, conformance to quality standards, and processes

Participate in process improvement initiatives and with leadership to enhance operating rhythms

Perform accurate and thoughtful SOW QA on a consistent basis

May assist in the design of documentation templates and processes

Provide mentorship and peer review

Work independently to develop efficient policies and procedures that are scalable to a growing organization

Ensure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments

Review Contract Vehicle quotes for accuracy prior to services purchase

Coordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project Repository

Compile contract information and direction for Legal to amend contracts as needed

Build relationships with alliance partnerships

Develop and retain industry knowledge to be used to identify expertise. Commitment to developing knowledge and experience

Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors

Act as liaison between internal and external contract stakeholders

Performs other duties as assigned

Complies with all policies and standards

What we're looking for

Bachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law required

7-10 years combined work experience. 2 - 4 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work

5 years professional work experience directly related.

4-7 years professional writing experience required

Experience in technical or information technologies industry preferred

Prior experience in Client Relationship Management software (CRM) required.

Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign

Ability to work in a sales partnership setting

Occasional travel, on-site meetings/events

Occasional overtime

Excellent written and verbal English

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What you can expect from Optiv

A company committed to our inclusive value through our Employee Resource Groups

Work/life balance

Professional training resources

Creative problem-solving and the ability to tackle unique, complex projects

Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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