AI use among compensation and benefits managers is little observed so far. Measured exposure for compensation and benefits managers: 0% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

This Senior Revenue Operations Business Analyst plays a key role in advancing the Revenue Operations team’s goal of transforming how internal teams leverage systems at ZipRecruiter. This role provides thought leadership and applies industry best practices to the Salesforce platform.

This role works to understand business needs, capture project requirements, and collaborate with stakeholders to support the development and implementation of enablement technology. It is a hands-on role requiring a deep understanding of Salesforce combined with the ability to leverage data for practical business insights.

This role operates between Product Owners and Technical Product Managers, supporting sprint status reporting, including Jira dashboard creation, updating, and monitoring, and contributing to Salesforce-related work tied to committed user stories.

Key focuses:

Facilitate meetings to understand business pain points, synthesize discussions, and communicate decisions and action items with clear objectives and success measures

Partner with business process experts to write business requirements and create process flows to translate into functional system design

Conduct gap analysis to provide recommendations, analytical insights, and process improvements through system automation

Lead system-related projects tied to Sales Enablement technology, including end-to-end implementation and planning

Organize and facilitate Agile ceremonies including standups, sprint planning, retrospectives, demos, and release planning

Partner with stakeholders to deliver solutions that improve user experience and reduce cost and time impact

Provide functional, technical, and system design documentation and support testing of Salesforce enhancements

Develop reports and dashboards, audit data integrity, and support backlog management including user story creation and prioritization

Travel required

Quarterly trips to Santa Monica or Tempe Arizona for strategic conversations may be required

Minimum Qualifications

Bachelor’s degree in a related field

5+ years of Revenue Operations, Sales Operations, or related experience

3+ years of Salesforce platform experience, including configuration, Sales Cloud, Service Cloud, and reporting/dashboarding (certifications required)

Strong leadership and cross-functional collaboration skills across business and technical teams

Experience with Scrum/Agile methodologies and tools such as Jira

Strong analytical and problem-solving skills with a focus on process improvement

Preferred Qualifications

Experience supporting high-growth environments

Advanced Salesforce experience (e.g., Flow, automation, integrations, or CPQ)

Experience partnering with Product and Engineering teams

Familiarity with BI or data tools such as SQL or Tableau

Experience leading system implementations or transformation initiatives

As part of our team you’ll enjoy:

Competitive salary

Exceptional benefits package

Flexible Vacation & Paid Time Off

Employer-matched 401(k) plan

A fun environment where work-life balance is valued

#LI-Remote

The US base pay range for this full-time position is $110,000-$127,500. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice