Operations Manager

Milestone Technologies is seeking an Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.

How You Will Make a Difference:

Partnering with client operations management teams to achieve a best-in-class service

Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization

Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility

People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services

Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results

Service Management:

Service Level Reporting

Service Risk Management & Escalation

Operational Improvement Planning

Global Operations Manager Collaboration

Program Management

Data Security and Component Handling Best Practices

Operational Health & Safety Program Collaboration

Process development for delivering services to scope specifications & best practice Client Relationship Management

Resource Management:

Quarterly resource forecasting per site per region

Partnering with recruiters on job requisition specifications and candidate qualification specifications

Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner

Employee On-boarding & Off-boarding responsibilities

Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region

Management responsibility for Team Leads

Collaboration on new/changed HR program development, design, and execution

Career path, training, and employee development

Ensuring succession planning for the region

Regular 1:1s with team members

Quarterly performance review of team members

Partnering with HR on employee issues

What You Will Need to Succeed:

HS Diploma or GED

A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience

Experience in lean management for operations, planning, finance, or consulting

Project management: proven ability to lead cross-functional projects

Strong analytical and problem-solving skills with extensive business acumen

Effective communication and intercultural skills

Highly innovative, flexible, and self-directed

People skills – maximizing trusting effective relationships

Strong written and verbal communication skills

Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical

A smart way of thinking to find innovative approaches for business operations management

A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically

Passionate self-starter, decisive, and able to move with speed to implement ideas.

Bachelor's Degree from an accredited institution

Multi-site experience leading teams and operations

Physical Demands and Work Environment:

Ability to safely lift, push, pull, and move items weighing up to 50 pounds.

Ability to walk, squat and climb for extended periods of time.

Ability to work in environments that may include areas reaching temperatures of 90+ degrees Fahrenheit at times.

Travel required up to 100% of the time.

Valid REAL ID or other federally accepted identification for U.S. travel.

Ability to work overtime and/or weekends as required.

Current valid driver's license and ability to pass a Motor Vehicle Record Check.

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