Among computer network support specialists, AI is already used for some of the tasks. Measured exposure for computer network support specialists: 29% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Basic Qualifications

Bachelor's degree in Computer Science, a related field or equivalent combination of education and relevant work experience is required plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of relevant experience.

CLEARANCE REQUIREMENTS: Department of Defense TS/SCI with Polygraph security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

At General Dynamics Mission Systems, we create the technologies, products and services that help our nation’s heroes keep our nation safe. The work we do is so advanced, we are continuously moving the boundaries of what’s possible. Here you’ll work with the best and your talent will be front and center on projects that impact the world. Are you up to the challenge?We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As an Advanced Systems Administration Specialist, you’ll serve as a front-line interface to users with technical issues by conducting systems analysis and development to keep systems current with changing technologies. Your duties may include installing new software, troubleshooting, granting permissions to applications and training users. You’ll also be responsible for the day-to-day support of server services by performing server administration for physical and virtual server operating systems and configuring, maintaining and troubleshooting of physical and virtual hardware and network related interfaces on servers. And, you’ll perform OS and vendor software patching on servers and monitor physical and virtual servers performance using monitoring tools.

Key Responsibilities

Provide technical support for classified computers, peripherals, and associated applications.

Troubleshoot and resolve Windows operating system, software, hardware, and connectivity issues.

Use ServiceNow to document, track, prioritize, and update incidents and service requests.

Support incident management activities, including initial assessment, escalation, resolution, and closure.

Communicate incident status and resolution steps to users and technical stakeholders.

Coordinate with system administrators, network support personnel, and cybersecurity teams to resolve issues.

Maintain accurate technical documentation and follow established procedures for working in classified environments.

Assist, as assigned, with Linux systems, network devices, Security Technical Implementation Guide (STIG) activities, and classified continuous monitoring (CONMON).

What you’ll experience:

Technologies that aren’t just top-notch, they’re often top-secret

A team of bold thinkers committed to exploring what’s next

Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

A Bachelor’s degree in Computer Science, a related field or equivalent experience plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of relevant experience

Solid understanding of Windows based operating systems

Familiarity with ServiceNow , including incident and service request tracking.

Familiarity with classified computer support and the handling requirements associated with classified computing environments.

Familiarity with Windows troubleshooting , including diagnosis of operating system, application, hardware, and connectivity issues.

Familiarity with incident management , including incident documentation, prioritization, escalation, and resolution.

Strong communication, customer service, and problem-solving skills.

Ability to follow technical procedures and maintain clear, accurate support records.

Enhanced troubleshooting skills within the server OS as well as both networking and storage technologies

Experience with ServiceNow

End User support experience

What sets you apart:

Creative thinking with the ability to multi-task

Basic Linux troubleshooting skills

Basic Networking troubleshooting skills

Team player who thrives in collaborative environments and revels in team success

Commitment to ongoing professional development

Identifies opportunities to apply AI for continuous improvement and innovation

STIG/Compliance patch management

#CJ3

Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range USD $101,357.00 - USD $109,672.00 /Yr.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans