OEM Account Coordinator

Eaton’s ES AMER NAS division is currently seeking a OEM Account Coordinator. This hybrid role is located in our Arden, NC facility.

What you’ll do:

The OEM Account Coordinator will provide single point of contact of commercial support for our OEM Sales Engineers and customers. This position provides key OEM accounts and distributors that serve them with order management. Candidate should demonstrate a considerable level of commercial knowledge and have the ability to manage multiple tasks. This position will interact with Eaton’s manufacturing plants, warehouses, customers and field sales.

In this role you will:

Identify and drive implementation of process improvements

Engage in cross-functional projects and execute strategic process improvements and projects for the organization.

Provide systems and tools training to other departments as needed

First point of escalation for peer OEM Account Coordinators

Own (coordinate and execute) new employee onboarding and training

Champion and coordinate process change and business unit and sales organization initiatives

Fulfill order management related activities for key and strategic OEMs

Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)

Identify and implement process improvements

Lead regular conference calls with field sales, plants and customers

Utilize Salesforce Case and generate custom reporting using OBIEE and share trends and conclusions with others on the team and with stakeholders

Drive continued SAP S4 training within the team

Champion, educate and publicize self-service and new AI tools with team members, sales and customers

Change notice management

Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations

Manage conflicts and discrepancies towards positive resolution

Prioritize customer demand to assist with improved product flow

Work with finance team to resolve customer credit requests

Train peers and customers as appropriate

Fulfill all Eaton Business System requirements

Document all customer specific requirements and train others

Act in an informal leadership manner for other CSR’s within the team

Maintain and update team dashboard and share conclusions with team members

Drive a change mindset to work more efficiently

Support systems integration/migration

Qualifications:

Basic Qualifications:

Bachelor’s degree from an accredited institution

Minimum 3 years customer interaction experience

Relocation is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

Strong knowledge of Microsoft Office (word, excel, email, others)

Knowledge of CRM software and SAP

Strong written and verbal communication skills

Knowledge of Vista, Salesforce, Order Center, SAP and Power Bi software

Familiar with our products and plants

Skills:

Candidate must have excellent time management, organization, communication and computer skills

Strong work ethic, flexibility, and a desire to actively contribute to the group’s success

Ability to prioritize multiple tasks

Team player and positive attitude

Strong professional presence

Ability to work a hybrid schedule that currently requires in office full presence on Tuesdays, Wednesdays and Thursdays

Occasional travel to plants and customer sites required

Ability to work late shift from 9:00 to 6:00pm one night per week.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.