Solution Consultant (Remote)

RainFocus, one of the most innovative software companies, is in search of an exceptional Solution Consultant.

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role As a team member of the RainFocus Client Success organization, the Solution Consultant (“SC”) is critical to driving post-sale client implementations at RainFocus. As a member of a team, the SC is responsible for working alongside Solution Architect to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.

We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams. Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers.

Responsibilities Technical

Become an expert in RainFocus platform

Train client admins on the RainFocus tools and processes as necessary

Configure the RainFocus platform

Analysis / Business Acumen

Work with clients to identify business requirements and workflows

Facilitate holistic system design and architecture workshops

Identify platform configuration requirements

Identify and mitigate risks to achieve implementation success

Domain / Industry Knowledge

Follow best practices for implementing RainFocus products

Consult with clients on new ideas and best practices

Communication

Document requirements, solution designs and testing plans

Provide regular updates on milestones and tasks to project managers

Provide project managers with level of effort estimates

Communicate issues and risks to project managers and leadership

Leads solution project calls and demos with clients

Organization

Balance priorities across multiple assignments

Thoroughly track tasks and complete all assignments on time

Contribute to implementation tools, processes and templates

Qualifications

Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants).

SaaS solutions delivery through platform configuration, not custom development.

Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations.

Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.

Ability to think strategically to ensure solution supports business goals

Proven track record in delivering innovative and creative solutions

Ability to work independently, problem-solve, improvise

Perform consistently under pressure

Superior communication skills, both written and verbal

Team players only

HTML, CSS, SQL, JSON optional but preferred

Must be able to travel domestically or internationally up to 20%

Personal Characteristics

The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:

Ability to creatively solve complex problems

Friendly and outgoing, but assertive when necessary

Willing to go the extra mile in support of reasonable client requests

Team-player with a service-oriented mindset

Self-motivated, thrives in fast-paced environments

Proactive, relentless learner

Excited by and eager to take on new challenges and opportunities

Strong communicator with ability to be self-guided

Embraces change

Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!