CORP - IT Systems Specialist - Salesforce (Re

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.

This is a remote, work-from-home position. We will consider applicants that reside in the following states: Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Ohio, South Carolina, Texas, and Utah .

Pay : $70,000.00 - $90,000.00 DOE

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:

*Medical

*Dental

*Vision

HSA

Telemedicine

An Award-Winning Wellness Program

Tuition Assistant Program

Short- and Long-Term Disability Options

Life Insurance

Employee Assistance Program

401K with Company Match

Generous Paid Time Off

Volunteer Paid Time Off

11 Paid Holidays

An Empowering Company Culture

Computer Equipment Provided

Work from Home

(* includes domestic partner coverage)

Summary:

The Systems Specialist position is responsible for administering, maintaining, and optimizing the enterprise systems that support critical university operations. This position is responsible for supporting university enterprise applications, keeping them highly available, ensuring that they are configured to meet defined functional requirements, conducting application upgrades in alignment with a Change Management and Release Management Processes, participating in data integration design and application enhancement activities, and maintaining systems documentation.

The Systems Specialist works as a member of the Enterprise Application Services team and is charged to know and understand the functionality available within the various enterprise applications ITS manages; and work in conjunction with users, business analysts, and vendors to configure these systems to optimize the user experience and maximize university returns on system investments.

Core Values:

Deliver Delight Every Time - We keep learner success at the center of every interaction to provide exceptional service and a delightful student experience.

Value each student and employee interaction.

Provide the best service externally to students and internally to one another.

Make decisions that reflect a commitment to students’ welfare and success.

Continuously Improve - As lifelong learners, we intentionally find opportunities to grow and improve, both as individuals and as an organization.

Take time to develop and practice relevant skills and behaviors.

Dig deeper into systems, data, and processes to understand problems and create impactful solutions.

Welcome challenges and feedback.

Win Together - We act with integrity, empathy, and transparency while assuming positive intent in each other’s communications and decisions.

Seek understanding from one another first, over-responding.

Recognize how words and actions impact our students, employees, and the organization as a whole.

Provide constructive feedback and avoid gossip.

Trust and Be Trusted - We take ownership of our responsibilities and actions to students and colleagues.

Keep commitments and deliver results on time to teams.

Comply with policies and procedures.

Proactively find solutions to issues.

Own it - We navigate challenges and celebrate successes together as a diverse community.

Collaborate to solve issues and build solutions in the best interest of the organization and our stakeholders.

Recognize roadblocks and celebrate achievements.

Utilize a diversity of perspectives through sharing knowledge and resources.

Responsibilities:

Systems Administration/Support

Serve as Primary Salesforce Administrator and Secondary/Tertiary System Administrator for assigned enterprise systems to ensure that we have primary and backup administration capabilities for all enterprise systems.

Analyze system logs to detect/prevent performance issues.

Perform annual audits of system access.

Provide level 2 technical support for enterprise systems.

Monitor, track, schedule, and perform system upgrades/patches in accordance with ITS Change Management Processes.

Manage and monitor system/database backups.

Perform quarterly system backup restore tests.

Document all system configurations and data integrations using defined standards within 3 business days of approved changes.

Develop and maintain data flow diagrams and system inventories.

Development

Design, develop, test, and implement well-formed, sustainable, and documented system workflows that support defined business requirements.

Assist in the design, develop, testing, and deployment of system data integrations to automate manual/repetitive processes in accordance with EAS team and ITS department standards.

Consultancy/Customer Service

Work with users and ITS teams in problem analysis, solution identification, implementation, and delivery activities.

Work closely with ITS teams and end users to understand project requirements and recommend sustainable solutions that meet defined business and academic needs.

Serve as technical contact for assigned enterprise applications.

Respond to assigned user support requests within 1 business day.

Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days.

Information Processing & Decision Making

Prioritize allocation of time and resources in accordance with defined university and departmental priorities.

Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.

Actively look to eliminate repetitive manual processes.

Identify potential impacts of new systems/processes or changes to existing systems/processes and guide implementation to ensure operational reliability.

Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions.

Communication

Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, users, stakeholders, and management informed.

Utilize plain language in all verbal and written communication.

Keep systems, process, testing, and training documentation updated using defined standards within 3 business days of approved changes.

Document systems and processes in accordance with defined standards.

Be engaged and participate in individual discussions, project and team meetings.

Planning and Organizing

Work with ITS Management and teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters.

Independently manage assigned tasks and project components.

Demonstrate attention to detail in all phases of the system lifecycle and application management.

Problem Solving

Establish working partnerships with business units and ITS teams to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying system/process problems.

Work with the ITS User Support Services team to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users.

Coordinate with users, ITS teams, and vendors to resolve system and/or operational issues.

*Other special projects, duties, and responsibilities as assigned.

Requirements:

Experience

2-5 years of progressive experience administering enterprise applications (CRM, ERP, SIS, LMS, etc.).

Salesforce CRM experience highly desirable.

Anthology SIS experience highly desirable.

Canvas LMS experience highly desirable.

Experience managing database platforms a plus.

Education

Bachelor’s degree in CIS or related discipline or equivalent combination of education and experience.

Interpersonal Skills

Excellent verbal and written communication skills

Excellent critical thinking and problem solving skills.

Positive attitude and solutions oriented thinking.

Other Skills

MS Word

MS Excel

Project management tools

Workflow diagramming tools

Physical Demands/Work Environment:

Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS).

The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.).

Ability to sit or stand for six to eight hours.

Ability to work at least 40 hours a week.

EEO and Accessibility Statement:

Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.