Implementation Engineer

Kick-start your career in B2B integration by working on enterprise EDI and integration projects. As an Implementation Engineer, you'll build foundational skills in EDI, APIs, data mapping, and business process automation while learning from experienced engineers in a structured development environment. #LI-Remote

Essential Duties & Responsibilities

Analyzing data, integration requirements, and business processes needed to design, build, and implement customized solutions for Cleo clients

Working to become an expert on Cleo Integration Suite solution functionality and implementation procedures

Demonstrating excellent customer service so that each and every customer receives supreme value from Cleo solutions

Ensuring the customer’s solution is configured and technically deployed to specification, accurately, and on time

Working effectively with team members and other departments to complete projects successfully

Process overview- walking clients through their current architecture and what their new architecture would look like

AI Fluency Competencies

Uses AI to accelerate project delivery — drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement.

Use AI coding assistants to generate, debug, and review code snippets

Prompt AI tools effectively to resolve errors, understand APIs, and navigate documentation independently

Draft technical documents and test cases with AI assistance, always validating output before use

Be familiar with using AI tools across the software lifecycle

Prerequisites

Basic understanding of EDI, integration concepts, and data formats

Familiarity with FTP/SFTP, AS2, HTTP/S, or similar communication protocols

Strong analytical skills with attention to detail and willingness to learn

Bachelor's in Computer Science, Information Technology, or a related field with 1–3 years of experience.

Exposure to ERP systems (SAP, NetSuite, or equivalent) is an advantage

Nice to Have

Exposure to Cleo Integration Cloud (CIC) or other B2B integration platforms

Knowledge of supply chain, logistics, manufacturing, or retail domains

Basic programming or scripting skills (Java or Python)

Interest in AI and automation technologies

A few things we offer

Compensation Range: $80,000 to $100,000 annual salary

Great Healthcare + Dental + Vision

Flexible PTO

Culture of support, encouraging Life-Work balance

401k match

FSA and HSA options

Employee Assistance Program

Paid Parental Leave

Remote work environment

Accelerated title and salary growth potential

A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.